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Sprots Interactive is hiring a

UX Researcher



We are Sports Interactive 🎮

The gaming studio behind: ⚽ Football Manager.

Founded in 1994, Sports Interactive (‘SI’) became a wholly owned subsidiary of SEGA Europe in 2006. Based at the Here East technology hub in Stratford, East London, the SI team continues to expand as we bring our titles to an ever-growing audience across an increasing variety of platforms.

To support our growth, we welcome the opportunity to connect with passionate people with the drive to match our ambitions and initiative to realise your individual potential.

As UX Researcher at Sports Interactive, you will reinforce our design teams across the studio with user-centric methodologies to inform their creative and development processes.

You will hold a specialist position supporting a wide range of products, tools and designers in their quest for quality, leveraging both internal and external resources and making key suggestions. You will champion for accessibility best practices and features to ensure the widest range of players can enjoy our games.

Key Responsibilities:

  • Drive internal and external qualitative and quantitative research to raise awareness about player behaviour throughout all our titles.
  • Support the design team with user-centric methodologies and data insight to inform their creative and development process.
  • Focus on onboarding phases of all products and identify key areas of improvement.
  • Create documentation to guide Quality Assurance and Playtest teams gather and formalise key feedback to submit to the Design and Features teams.
  • Build an on-going process with Business Intelligence to gather and leverage data insight effectively.
  • Champion for accessibility best practices and features across our products, and review new proposals through an accessibility lens.
  • Organise and observe playtesting sessions to report to the design team.
  • Interrogate designers’ needs to drive the quality of their toolset.

Key Requirements:

  • Degree or relevant experience in cognitive psychology, behavioural science or similar fields.
  • Portfolio of published work and/or relevant work experience.
  • Strong communication and organisational skills.
  • Deep sense of empathy and patience.
  • Strong rational thinking and data-informed approach.
  • Proactive listener and approachable nature.
  • Passionate about accessibility issues and best practices.
  • Familiarity with Football Manager is a plus.
  • Previous experience in the games industry is a plus.

Benefits of Working at Sports Interactive:

  • A flexible working policy to best suit you and your team. 🏠
  • Subsidised mental health, therapy and coaching sessions are available. 😌
  • Contributory Pension Scheme (up to 7% of annual salary). 🏦
  • Free onsite evening bar in the Sports Interactive London HQ. 🍹
  • A well-stocked breakfast bar with cereals, fruits, teas, and coffees. 🥣
  • Regular events in collaboration with our partnered football clubs. 🏟️
  • Access to our on-site physical and massage therapist services. 💆
  • Multiple clubs and societies to join e.g., book club and art workshops. 🫶
  • Free access to games released under the SEGA Europe umbrella. 🕹️
  • A range of Gym Membership options through our Benefits partners. 🏋️
  • Fully Subsidised Healthcare and Dental Plans. 🦷
  • Free Travel Insurance for yourself and your family. ✈️
  • A personalized football shirt upon passing probation. 👕

What is it like to work here?

We approach everything with passion, whether that is making our mark on the gaming and football industries or doing our bit for the world around us. We want to share that outlook with everyone who shows up to work here each day.

For us, talent wins games, but teamwork wins titles. Collaboration is the key to constantly topping our best. We believe everyone matters, no matter which part of the business you are in, so we encourage and support our people in driving your own growth and realising your full potential. But, more than anything else, we are a team. A team with a down-to-earth dynamic, that has a lot of fun doing what we do.

And whether that’s technical tweaks or fine-tuning our creative process, everything is geared at producing the best game possible for our players. To do that, we need to be tenacious and move quickly, and not be afraid of switching things up. It is these principles that have enabled us to produce a game that has defined year after year, and that will continue to push us for many more to come.

Our flexible working culture gives you the opportunity to optimise your workload, with in-office, hybrid, and remote working options dependent on role. So, if you want a work/life balance, we are behind you. Because while we live to create extraordinary games, we know that is not all you have got going on. You can trust that we always keep things in perspective, fostering an environment where work can be more than just a job.

We’re also a London Living Wage employer, boast one of the lowest staff turnover rates in the industry and are proud to have won the ‘Best Places to Work’ award by in their Environmental category in 2022.

We are proud to be an equal opportunities employer and encourage applications from any relevant candidate irrespective of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion, or belief.

SI is proudly a Disability Confident Committed employer, and we are dedicated to ensuring our recruitment process is inclusive and accessible. Our studio has disabled access and facilities but please ensure you advise us if you require any other reasonable adjustments to be made to support you during the recruitment process.