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HeliosX is hiring a

UX Researcher



HeliosX is one of the world’s fastest growing HealthTech companies. We’re committed to improving the quality, accessibility, and affordability of healthcare for everyone. In 2013, our Founder Dwayne D’Souza recognised the need for prescription healthcare to catch up with other industries by taking advantage of technological innovations - to enable rapid delivery of medications and improved customer convenience. Since our founding, we’ve been entirely bootstrapped - we achieved product-market fit and profitability without ANY external funding whatsoever.

Our mission is to help people across the world get the medications they need, faster. Through our sites and platforms, customers can conveniently access prescription medications and treatments to treat a range of health problems, as well as purchase clinical-grade, personalised skincare. We have dedicated in-house clinical teams authorised to prescribe medications, and we own a pharma business capable of manufacturing many of the medicines and skincare products we provide. We’re an in-house, Direct-To-Consumer (D2C) proposition all the way down - and we’re passionate about that approach.

Our revenue reached a record $76 million USD last year, with unprecedented 32% year-on-year growth. With a 40% year-on-year growth target for 2024, it’s an exciting time to be part of the HeliosX journey. Come and help in making access to medication quicker and easier than ever before in human history!

About the role:

We're seeking a UX Researcher to work across HeliosX brands. We don't expect you to be an expert practitioner yet, but you should have foundational knowledge and hands-on experience in conducting UX research using different methods, translating findings into actionable insights and be eager to grow your skills and craft as a UXR.

Your role will involve delivering both tactical and strategic research that informs decisions throughout the product lifecycle. You will work closely with the Head of UX Research, product designers and product managers to identify research needs, plan and conduct end-to-end research, collaborate with XFNs to create engaging experiences and use insights to shape our product strategy. Your solutions will support brands that help thousands of people every day.

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What you'll be doing:

  • Work with the Head of UX Research, product managers, product designers and other cross-functional partners to identify tactical and strategic research needs.
  • Plan and execute end-to-end primary research, with support from your manager, using both qualitative and quantitative methods.
  • Generate actionable research insights, with input from your manager, and communicate the findings to product teams, cross-functional teams, and senior leadership.
  • Contribute to UX research roadmapping by ensuring that planned research meets the needs of the business.

Who you are:

  • Bachelor’s degree with 2+ years of relevant experience in a UX research role.
  • An example of your research work in practice.
  • Experience working in a cross-functional team (product managers, product designers, developers, etc.).
  • Experience translating research findings into actionable insights.
  • Strong knowledge of qualitative research methodologies, including their strengths and limitations, such as in-depth interviews, focus groups, diary studies, and concept or usability testing.
  • Some knowledge of survey design and experience applying statistical analysis methods such as T-Tests and Chi-Square tests.
  • German-speaking skills are a plus, but not essential.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

  • Generous equity allocations with significant upside potential
  • 25 Days Holiday (+ all the usual Bank Holidays)
  • Private health insurance, along with extra dental and eye care cover
  • Pension scheme
  • Enhanced parental leave
  • Cycle-to-work Scheme
  • Electric Car Scheme
  • Free Dermatica and MedExpress products every month, as well as family discounts
  • Home office allowance
  • Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)
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