Zipline is hiring a

UX Research Intern

San Francisco

About Zipline

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline designs, builds, and operates a fleet of cutting edge, autonomous delivery drones. We serve tens of millions of people around the world.

Joining Zipline’s Emerging Talent program as an intern is an opportunity to contribute to our promise of building a system that provides equitable access to critical healthcare supplies for millions of people. We believe that internships are more than just opportunities to learn by watching or doing low level tasks. We expect our interns to take on meaningful work that actively contributes to moving Zipline’s mission forward, while learning real-world skills that will serve them in their careers for the long term.

Join us, and build the future of logistics with the best humans around!

About the role and the team

We’re launching our new drone delivery hardware and software to partners in the medical, retail and food industries this year. Within Zipline, the Customer Platform team designs the experiences at the heart of the service.

• On the one hand, the apps consumers use to place and track orders
• And on the other, a suite of tools used by our partners to integrate Zipline into their food, retail or healthcare services. We’re a friendly, nimble and hardworking team, encompassing designers, engineers and product managers, often collaborating with our partners in sales, go to market and hardware.

We’re looking for a UX Research Intern to help us better understand our customers, and gain valuable insights on how our current and upcoming products resonate with them.

What You'll Do

• Drive user testing efforts for existing and upcoming software to enable us to advocate for the user in our decision making process
• Write research plans and discussion guides and go into the field for proof of concept and usability testing
• Build rough prototypes and other prompts to assist with field research
• Run online and in-person user studies, recruit participants, collect and analyze quantitative and qualitative data
• Collaborate with designers to turn user study results into design recommendations and directions that will improve the user experience of Zipline delivery
• Present and discuss research findings to interdisciplinary teams of stakeholders, including product managers, engineers, and designers

What You'll Bring

• You’re currently enrolled in an accredited university and pursuing a degree in Design, Human-Computer Interaction, Human Factors, Psychology, Sociology or Cognitive Science
• You have experience in applying human-centered research techniques to product definition and designs
• You have a core understanding of UX and design processes, preferably through college-level coursework or direct experience
• You’ve planned and run UX research studies including user interviews, desktop research, usability testing, and surveys to gather valuable insights into user behaviors
• Your work is showcased in a portfolio that demonstrates you experience with core UX research methodologies and skillsets

What Else You Need to Know

Our internships are full-time positions, in-person at our South San Francisco office. We will host our Fall 2024 interns from September to December.

The starting cash range for this role is $34 - 38 / hour. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, and working location. The total compensation package for this role may also include: overtime pay; commuter benefits; paid sick time; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.