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1Password is hiring a

UX Research Intern

Canada - Remote


We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

The Research & Insights team at 1Password consists of a team of UX researchers and a research operations manager. We partner with Product, Marketing and GTM (Go-to-Market) teams to drive and support our continued learning and innovation on our products.

We lead the centralization and enrichment of customer understanding to educate and empower key stakeholders with data & insights, to make informed decisions that drive value for 1Password and our customers.

Remote by design. 1Password has been remote-first since our inception in 2005, meaning that weโ€™re no stranger to building digital community and culture. With our teams fully remote and located all around the world, we stay connected through company-wide events, coffee chats, fun Slack channels, and peer-to-peer recognition through Bonusly โ€” just to name a few. Our remote environment means that you have the flexibility to make those midday workout classes, take your dog out for a walk when they need one, and run errands on your own schedule. As an intern, you can expect to set core hours with your manager, and then work when youโ€™re at your best. We all thrive in different conditions, so we encourage you to make your workday work for you! ๐Ÿ’™

This is a remote opportunity within Canada. This position will be for 4 months - January 2024 to April 2024.

What you can expect:

  • Participant management - Support the ReOps Manager with research participant management, including sending and storing NDAs/Consent Forms and issuing incentives
  • Maintain research repository
  • Manage our documents and foldersโ€™ organization in Google Drive
  • Audit our current team knowledge management pages on Notion to identify gaps and opportunities for improvement;
  • Create new, relevant content to address these gaps
  • Support UXRs in keeping the Research Library up to date
  • Review and audit projects in our research repository, Dovetail
  • Research survey programming
  • Support the team with programming surveys into our survey platform

What we're looking for:

  • Confidence: A willingness to take on new challenges, and see them through to completion.
  • Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
  • Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
  • Teamwork: We work together, and succeed as a team!
  • You have a strong attention-to-detail, and are excellent at building and standardizing guidelines, templates and processes with impeccable documentation.

Bonus points for:

  • Hands-on experience with the end-to-end survey process, including survey programming and reporting.
  • Experience with ideating and producing engaging customer-facing content.
  • Experience with maintaining databases and working with data governance best practices, privacy and compliance.

Even if you don't tick all those boxes, we'd like to hear from you.

The most important thing you can bring to this job is the drive to dive in, get the work done, and fix root causes instead of treating symptoms. We believe in continuous learning and support professional development on the job with a budget to back it up. If you bring a desire to do the right thing for our customers and a sense of ownership over the product you work on, we want to hear from you.

What we offer:

  • ๐Ÿ Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
  • ๐Ÿ’– Company-wide wellness days off scheduled throughout the year
  • ๐ŸŒŽ Employee-led DEIB programs and ERGs
  • ๐Ÿ  Fully remote environment
  • ๐Ÿ† Peer-to-peer recognition through Bonusly
  • ๐Ÿ’ก 1Password University access and learning sessions
  • ๐Ÿฅณ Monthly internship events and socials