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11FS is hiring a

UX Research Analyst



11:FS is on a mission to change the fabric of financial services. Our Ventures practice builds challenger propositions globally, like we did for Natwest with Mettle. Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, Natwest and Tesco Bank. On top of all of that, we’re a media company, our Growth team generate a stream of content that supports our brand and changes the conversation - not necessarily in that order.

To do this we need an amazing team so we have pulled together the best in financial services and beyond.

We truly live our values at 11:FS, and they are critical to your entire journey here. ‘Cultural Add’ is as, if not more, important as pure technical fit, and as part of your interview process we’ll deep dive in our values and your beliefs. Everyone at 11:FS fits our 4 core values: Team, Attitude, Communication and Impact, and this remains at the core of our growth.

Overview of the role

Associate UX Research Analysts play a central part of our growing and ambitious Pulse content team. In this role, you'll leverage your UX expertise and fintech knowledge to evaluate financial user journeys from all over the world. This position plays a key role in ensuring that the Pulse platform consistently features fresh, high-quality insights. Beyond user journey analysis, you'll craft insightful editorial content that identifies key fintech trends and highlights product solutions beneficial for financial services. This role serves as an excellent opportunity to enter the world of fintech and expand your UX skills and understanding. Pulse is known for setting a benchmark in UX standards and having an authoritative voice in fintech – you can be a central part of that mission.


  • Utilising your experience in UX to conduct expert analysis of financial apps and websites
  • Acquiring user journeys from our panel of users
  • Developing a good understanding of the fintech market and specialising within a particular area of it
  • Helping the Pulse team identify new financial service products to include on the platform
  • Produce editorial content to guide Pulse users towards particularly interesting or high-quality product experiences, eg producing playlists with commentary
  • Contributing towards our weekly newsletter, writing about trending financial services/fintech topics (e.g. banking, blockchain/crypto, investing, insurance etc)
  • Playing an active role in the Content Team’s long-form editorial ambitions
  • Benchmarking financial products UX and features with the Research team
  • Helping clients identify useful user journeys and good UX Practices
  • Working closely with a friendly team on a day-to-day basis

Experience and qualifications

  • 1+ years of experience in the field of UX (or similar):
  • Interested and knowledgeable about UX/UI Design
  • Excellent written and verbal communication skills
  • Enjoy writing and have can write at a relatively fast pace
  • Interest in fintech/financial services and eager to learn more about the industry and the products within it
  • A collaborative and engaged team player
  • Has an interest in specialising within a specific area of fintech/finance