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Builder is hiring a

UX Market Researcher



Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed.

We're changing that. We’re flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app. Our platform lets you order the perfect software app for whatever problem you’re trying to solve. Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life – ANYONE’s world-class ideas.

Building software needs to be like ordering pizza – pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.

Life at Builder

It’s a place where everything moves at lightning pace and most definitely not for the faint hearted. We celebrate diversity, push everyone to do more with less and yet provide a culture that allows everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we’re always looking for team players, with a point of view, a sense of humility and a let’s-get-stuff-done attitude.

Our scale up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together to savvy commercial teams working with finance folks to invent new business models. #WhatWouldYouBuild

Why we need this role

We are looking for an experienced UX / Market Researcher, reporting to the Research Lead, to join our international Growth & Marketing team at a stage where you can really make a difference. With over 200k visitors coming from various channels each month and looking for different solutions, you will have the opportunity to generate insights that drive our product strategy in order to provide our future customers with the best experience. You will be responsible for identifying, understanding, and quantifying unmet user needs, generating concepts, gathering feedback, and prioritizing solutions. Your work will involve generating and analyzing qualitative and quantitative data using a range of tools. We are looking for someone capable of replicating previous successes being the champion of research and ultimately increasing revenue through research-driven growth and marketing tactics. You will be a big contributor to our research-led customer experience roadmap covering the entire funnel. Your work will have a fundamental impact on the way the company hits its ambitious growth targets by identifying opportunities for propositions that deliver value to our future customers. If you are someone who likes to be strategic and hands on and want to be at the intersection of UX, marketing, growth, data, design and product, you will love this role.

What will you be doing?

  • Conduct customer research activities from early strategic direction through post release evaluation, including interviews, survey, contextual inquiry, participatory design workshops, formative and summative usability studies, market research, data analytics and other qualitative and quantitative research methods.
  • Planning, and prioritizing areas of focus and insights that are followed with actionable strategies through data analysis to achieve the business targets and ROI.
  • Collect existing research and insights and constantly monitor our funnel data to develop hypotheses for optimizing our customer experiences worldwide.
  • Work closely with the Research Lead to contribute to the data-driven research roadmap, covering the entire funnel, and drive growth initiatives based on research insights.
  • Collaborate with cross-functional teams, including designers, product managers, developers, CRO managers, data scientists, marketers, sales, delivery team, to ensure research findings inform product strategy and decision-making.
  • Support business case development and the implementation of agreed solutions - including testing, training, and service design.
  • Share customer insights with the broader organization in creative ways to increase customer empathy.
  • Continuously stay updated on industry trends, best practices, and emerging methodologies in UX and market research.


  • Bachelor's degree in a related field (Human-Computer Interaction, Psychology, Sociology, Marketing, Consumer behaviour etc.) or equivalent practical experience. A master's level degree or higher would be preferable.
  • 3+ years' experience as a UX researcher/User researcher/Market researcher
  • Strong proficiency in qualitative and quantitative research methods, including user interview, survey, usability testing, market research, customer journey mapping, and heatmap analysis.
  • Proven track record of end-to-end UX project ownership from problem definition to setting the strategy to making tactical product improvements. A portfolio showing high quality, impactful research examples is preferred.
  • Experience with UserTesting (or UserZoom, Optimal Workshop), Qualtrics (or Survey Monkey), Google Analytics, and other tools like Hotjar, Qilk, Mixpanel, Content Square.
  • Strong communication and presentation skills, with the ability to effectively convey research findings to diverse stakeholders.
  • Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
  • Passion for user-centered design, continuous improvement, and driving growth through research-driven strategies. Familiarity with lean UX and lean research methodologies.
  • Experience researching multichannel B2B SaaS experiences is desirable


  • Performance-based bonuses and stock options
  • 24 days of paid annual leave + bank holidays + 2 Family Days off and time off between Christmas & New Year
  • Generally flexible working hours
  • A collaborative culture where unconventional thinkers come together to solve interesting problems and have fun while doing it
  • Mission-driven company that is making the world a better place
  • Medical insurance