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Vial is hiring a

User Experience Researcher

NA - Remote

Who We Are

Vial is a global tech-driven CRO providing next-generation clinical trial management services. The Vial CRO powers its drug discovery arm, Battery Bio, an AI-powered hyper scalable biotech. Battery Bio harnesses Vial's unique 90% lower cost structure to produce more affordable drug development with efficient, streamlined clinical trials.

Our mission is to reimagine the drug discovery process to empower scientists to cure all human disease. We have assembled a talented team of clinical operators, chemists, and innovative thinkers to achieve this vision.

Vial is a San Francisco, California-based company founded by Simon Burns in October 2020. Since our founding, we have become a fast-growing company of 100+ employees with over $100 million in funding from esteemed investors including General Catalyst, Box Group, and Byers Capital.

Vial is rebuilding the infrastructure to advance research. By deploying technology at every step, we are creating a more efficient future for drug discovery.


As an User Experience Researcher at Vial, you will work with our Engineering, Design and Strategy teams to help build products to reimagine clinical trials. You will be working with a nimble team to build products that will have real impact on improving clinical trials.

Unfortunately, we are not able to provide sponsorship to work in the United States.

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Key Responsibilities

  • Helping to lead UXR and design our UXR process, meet with users and help drive the product management roadmap drive by user insights
  • Work closely with Engineering, Design, Data Science, Marketing, and Operations team to map the product roadmap to addressing user pain points
  • Deeply understand the product and user needs in order to effectively contextualize user insights in order to effectively prioritizing features

What You'll Bring

  • Experience as a User Experience Researcher working on a team that build high quality software products
  • Experience working with various engineering, product, design and operations stakeholders to ensure success of a product
  • Deeply analytical and skilled in working with BI stack to track impact of product output
  • Entrepreneurial mindset, experience in startup environment preferred

Why You’ll Love Working At Vial

Innate curiosity. At our core, we embody an insatiable curiosity. Our journey into the realm of clinical trials was ignited by a firsthand understanding of the challenges involved. This innate curiosity drives us to constantly innovate, seek fresh ideas, and bring our vision of reimagining clinical trials to life.

Fostering autonomy. Autonomy is our guiding principle. We firmly believe that when team members are entrusted with autonomy, they unleash their true potential. Our culture fosters an environment where each individual takes ownership of their domain, empowering them to make a profound impact.

The pursuit of mastery. We are dedicated to cultivating mastery. We understand the value of honing expertise in a craft. The pursuit of mastery, coupled with a deep sense of pride in one's workmanship, fuels our unwavering commitment to tackle intricate challenges. At Vial, we foster a culture of highly autonomous professionals, each an expert in their field, collaborating on an immensely demanding endeavor together.

Move fast, stay humble. Our strength lies in agility and humility. We firmly believe that intellectual honesty and a nimble mindset are the pillars of success. By staying adaptable and open-minded to all solutions, we tackle obstacles head-on, remaining humble in the face of adversity. This enables us to surmount the hurdles that confront us at every twist and turn.


  • Competitive Equity Compensation
  • Health, Dental, and Vision Benefits
  • 401k or RRSP Plan with Company Matching after first 90 days of employment
  • One time, Remote Office Setup Stipend
  • Robust Paid Parental Leave
  • Remote-First, Flexible Work Schedule
  • Unlimited Vacation
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