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Cancer Research UK is hiring a

User Experience Researcher



4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

  • £37,000 - £42,000
  • Reports to: Lead UX Designer
  • Department: Chief Operating Office
  • Contract: 18 month fixed-term contract
  • Hours: Full time 35 hours per week
  • We're open to a variety of ways of working, including full time, part time, job share and compressed hours.
  • Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)
  • Closing date: 25 August 2023, 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found
  • Recruitment process: Two competency-based interviews (1st technical skills, 2nd soft skills with review of portfolio work to understand candidate ways of working)
  • Interview date: From the week commencing 28 August 2023
  • Application method: We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; we won’t be able to view them until the interview stage so they will not be reviewed in the shortlisting process. To be considered fairly for this role, you must fill out the employment history application questions.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

As a User Experience Researcher, you will play an important role in helping us deliver against the ‘Engage’ pillar of our new organisational strategy. Engage transformation aims to deliver better, more personalised, and consistent experiences for Cancer Research UK’s audiences. This will help us build deeper, more engaged relationships that increase the propensity of our audiences to support our lifesaving research and services.

Working in cross-functional teams predominantly within the Marketing, Fundraising, and Engagement (MFE) Directorate, Technology, and business teams to support this ambitious change programme. This will involve improving MFE products by creating compelling, emotionally engaging experiences based on the needs of the charity’s supporters and staff; and designing applications/products/services that are useful, easy to use, and delightful to interact with.

This is an opportunity for you to be part of a cross-discipline team with a successful track record of delivering career development and progression opportunities. The team is known for delivering exceptional end-to-end work that spans a broad range of user experiences, products, and services. You will be a part of this by solving complex problems for users and Cancer Research UK by gathering and analysing insights and combining them with your knowledge of interaction design best practices.

What will I be doing?

  • Discovering, iterating, and evaluating Cancer Research UK’s digital, and physical products and services within our Marketing, Fundraising, & Events (MFE) directorate.
  • Uncovering unknown problems, latent needs, and design opportunities by utilising a range of innovative research methods to reach Cancer Research UK’s varied audiences.
  • Planning, designing, executing, collating, analysing, and conveying your findings in the most appropriate way to meet the goals of the research, and the broader product team.
  • Working closely with other User Experience Designers to advise on how your research findings can be combined with design best practices while adhering to our Design System and branding guidelines.
  • Sensitively carrying out research to understand the diverse user needs of Cancer Research UK’s audiences and to evaluate the design of products, services, and applications.
  • Helping to design, develop, and coordinate guidance and governance for User Experience research best practices at Cancer Research UK.
  • Contributing to the User Experience team’s toolkit by staying at the forefront of new tools, theories, methods, and techniques.
  • Collaborating with other capabilities and business owners in multi-disciplinary product and project teams.
  • Influencing, coaching, and upskilling team members across the organisation to help embed user-centred design thinking and approaches.
  • Actively participating in the day-to-day operations of the User Experience team.

What skills are you looking for?

To be considered for this role, you must have the right to work in the UK as we are not able to offer visa sponsorship for this role.

  • Demonstrable discovery, explorative, and evaluative product and user research experience background operating within Product teams and Agile methodologies (e.g. working in sprints).
  • Strong design research history with experience in:
  • Research planning, recruitment, and writing discussion guides
  • Running and facilitating discovery workshops with stakeholders
  • Moderating and facilitating user interviews, usability studies, and evaluative studies
  • Insight collation, synthesis, and analysis of qualitative data
  • Conveying research findings in interesting and engaging ways
  • Acted as a self-sufficient user experience subject matter expert within a product environment.
  • Can clearly communicate user experience findings with strong stakeholder management and influencing skills.
  • Available for 18 months fixed term contract

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

Internally the job title for this role is known as User Experience Designer. For the full job description and more information about working with us please contact