Inbenta is hiring a

Senior Product Designer

Toronto

About Inbenta:

Founded in 2005, Inbenta (www.inbenta.com) is a global AI (Artificial Intelligence) platform purpose-built to optimize customer experience. The company's powerful platform combines the use of Natural Language Processing, Neuro-Symbolic AI, and Generative AI across five digital support communication modules – Chatbot, Knowledge, Search, Messenger, and Digital Instructor – delivering a complete and configurable solution for any enterprise. With its headquarters in Dallas, TX, and with regional offices in the U.S., Canada, Europe, Brazil, and Japan, Inbenta has over 1,000 global brands using its solution across a range of industries, including: financial services, travel, ecommerce, telecom, and utilities.

Position Overview:

Inbenta is currently looking to add a talented and driven Senior Product Designer to our team. You will play a key role in designing product features across the entire Inbenta platform as well as providing leadership and mentorship to a talented group of product designers. Your knowledge of common UX/UI patterns and the ability to explain them visually makes you an excellent candidate for this position. A portfolio that demonstrates your passion for interactive design including work samples that show your process and attention to detail is a must.

Key Responsibilities:

• Lead the ideation, conceptualization, and design of new product features from inception to delivery, ensuring seamless user experiences and intuitive functionality.
• Create storyboards, user flows and prototypes to effectively communicate interaction and design ideas to key stakeholders.
• User & stakeholder research, gathering user feedback and integrating insights to refine design.
• Work closely with the Head of design, product team and the broader engineering team to translate user requirements into actionable designs that align with engineering feasibility and user needs.
• Champion a user-centric mindset, ensuring designs prioritize user needs while balancing business objectives.

Qualifications:

• Minimum 4-6 years of professional experience in UX/UI design
• Experience working with and designing for B2B software companies
• A strong appreciation of quality, attention to detail and pride of craft
• Strong understanding of current design standards for modern devices and browsers.
• Proficiency in Figma, Photoshop, Illustrator, After Effects
• Understanding (HTML, CSS, Java script)
• Excellent oral and written communication skills (multiple languages is a plus).

Reporting Structure:

This role will report directly to the Head of Design at Inbenta, working in a hybrid work environment with a minimum of 2 days a week out of the Toronto office.

Why Inbenta:

• Join a fast-growing, dynamic, and innovative organization at the forefront of AI technology.
• Competitive salary and benefits package.
• Opportunity to shape the future of AI-powered software.

If you are a creative, curious, and driven designer looking for an exciting new challenge, we encourage you to apply and be part of our exciting journey at Inbenta. Join us in our mission to build the best global AI platform, purpose-built to optimize customer experience.