GreeShield is hiring a

Product Designer

Toronto

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait. Want to help people get the support they need when they actually need it? You’re in the right place.

We are looking for a full stack Product Designer to research, conceptualize & ideate on incubating new consumer products, explore new use cases to extend our health capabilities and iterate on our Greenshield + Web and Mobile App.

You will work through the full cycle design process end-to-end from discovery to delivery, including user research to uncover and document user needs, scoping out design requirements, conceptual ideation, prototyping, creating design flows, and testing and iterating quickly to launch.

Our Product Designers work as members of cross-functional “pods” where they collaborate closely with a Product Manager and multiple developers to deliver initiatives and add value for our customers. Designers also collaborate outside the pods with other team members to facilitate workshops and contribute to new initiatives. You’ll join a diverse, growing team of Product Designers from various professional backgrounds that are passionate about solving complex problems, and continuously finding new ways to learn and grow!

As part of the design team at Greenshield, you are always encouraged to bring new ideas to the table, and share your learnings widely in the tech community.

THE ROLE IN A NUTSHELL

• Leading the end-to-end design process on your pod from discovery to delivery
• Strive to understand users and their health needs with empathy through research, data, and feedback
• Collaboratively help scope features with team by evaluating their design feasibility
• Explore and experiment with various design options within constraints
• Create compelling flows, wireframes, interactive prototypes, and UI mockups with different levels of fidelity while considering the overall experience
• Ensure designs are well documented for developers and deliver thoughtful and delightful experiences
• Contribute to our Design System for the overall success and coherence of the product
• Be an advocate for good design practices within Greenshield
• Stay up to date with useful tools and industry best practices

WHAT WE ARE LOOKING FOR

• Bachelor's degree or certificate in Design, Human Computer interaction or related field
• 1-3 years experience as a Product or UX Designer
• You have been a part of a product-led SaaS team that has shipped a successful digital product
• Fluency with sketching, rapid prototyping, and tools like Figma
• A portfolio of work that demonstrates your ability to create beautiful and intuitive designs that meet business objectives across both web and mobile
• Experience conducting usability testing, user research & working with a design system
• Ability to work with engineers & PM’s to understand technical constraints & ensure that designs are implemented accurately and on-time

Bonus:

• Your portfolio has projects in the health, mental health or wellness space
• Startup experience with experimentation or launching new products to market

WHAT YOU BRING

• User Centric: You have empathy for users and show willingness to understand their point of view to improve their health or their lives
• Comfortable with Ambiguity: You can adapt to new situations quickly. As we are shaping the future of health, we may encounter new use cases.
• Iterative: You have a rationale for your decisions and can learn quickly from mistakes.
• Initiative: You take initiative, own your projects, and come up with solutions.
• Communication: You can clearly articulate your ideas + thinking behind your decisions to different stakeholders (verbal, written, or in visual formats)
• Collaboration: You are a team player who enjoys collaborating
• Curiosity: Passion for learning and a growth mindset

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.