Zendesk are hiring a

Product Designer

Job Description

What We're Looking For

We seek a Product Designer who thrives on solving complex challenges and collaborating with cross-functional teams. You will partner closely with Product Managers, Engineers, and other design disciplines, including UX Research and Content Design, to create seamless experiences that drive customer engagement and satisfaction. You should be comfortable working in a fast-paced, experimental environment, ready to ship designs quickly, learn from feedback, and continuously refine your work.

What You Get to Do Every Single Day

As a Product Designer in our Online Business team, you will focus on creating user-centered designs that enhance the customer journey. Your work will directly impact the pricing strategy, the checkout flow, and the expansion features that allow customers to easily add seats or products to their subscriptions.

You will:

• Own the design of key customer experiences, including the pricing page and the in-product checkout process.
• Collaborate with a cross-functional team dedicated to improving the user experience for our customers during the web, trial, and expansion phases.
• Conduct user research to gather insights that inform your design decisions and validate your concepts.
• Work closely with Product Managers and Engineers to translate ideas into actionable designs, from initial concepts to final execution.
• Create interaction models, user flows, wireframes, and high-fidelity mockups that prioritize usability and enhance the overall customer experience.
• Iterate designs based on user feedback, ensuring the final products meet customer needs and business goals.
• Embrace a rapid prototyping mindset, shipping designs quickly, learning from user interactions, and iterating to improve outcomes.

What You Bring to the Role

• 4+ years of professional experience designing consumer and SaaS applications, with a strong portfolio showcasing your design process and outcomes.
• Strong UI design skills, with the ability to create visually appealing and effective user interfaces that enhance the overall user experience and align with brand guidelines.
• A solid understanding of user-centered design principles and a proven ability to simplify complex problems into elegant solutions.
• Experience working in a technical environment, enabling you to visualize how technical decisions impact user experience.
• Proactive and self-motivated, comfortable navigating ambiguity and capable of communicating design concepts effectively at various levels of fidelity.
• Strong collaboration skills, with the ability to engage with multiple stakeholders and incorporate feedback into your design work.
• (Nice to have) Experience in rapid experimentation, demonstrating the ability to quickly iterate on designs based on user feedback and data, ensuring that solutions are continually refined and optimized for user needs.

The US annualized base salary range for this position is $125,000.00-$187,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job-related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.