Vapi are hiring a

Principal UX Designer

Vapi

Were creating the shift to voice as humanitys default interface. Were the most configurable platform for deploying voice agents. Were grown to 400,000 developers in 20 months, adding 2,000+ every day. Try talking to Vapi now!

Why Were Hiring This Role

Enterprise revenue 5×ed in a year. The bars moved up into the stratosphere: keep customers excited, keep developers smiling, and keep enterprise trust growing. Need a Principal Product Designer to own key experiences from inception to release. Need an experienced hand to align core interaction patterns, lead user-centered design thinking, collaborate with everyone, and deliver delightful experiences.

What Youll Do

30 Day

• Become completely immersed in the Vapi product experience.
• Identify where users get stuck and which workflows break down.
• Generate a quick hit list “heres a pain and heres a fix” improvements.
• Forge Design/PM/Eng into a well-oiled user-centered feature team.

60 Day

• Design and deliver 1 high-leverage end-to-end product experience that visibly moves adoption, engagement, or retention.
• Turn your projects into delightful design specifications that bring the team and customers together.
• Research customer needs and shape the roadmap with data.

90 Day

• Own and execute on a 12-month roadmap of product features.
• Build the core of a reusable component system taking atoms to particles.
• Make that product experience feel boringly excellent: fewer confusions, more accelerating experiences.
• Raise the experience bar across Vapi by demonstrating clarity, speed, honesty, and customer empathy. Help turn Vapi into a customer-led product-rich organization.

Who You Are

• Youre relentless in the pursuit of delightful customer experiences.
• You build excitement and enthusiasm with teams through storytelling, personas, and prototypes.
• You are a deep expert in Figma and find yourself figuring out new ways to make everyone around you more efficient.
• You are equally comfortable synthesizing customer needs, defining requirements, mapping workflows, and crafting elegant visuals.
• You are on the current edge of AI prototyping but know when to apply it or not.
• You enjoy going repeatedly from user pain -> crisp spec -> shipped product -> slightly wrong -> mods -> roughly right.
• You speak fluent Enterprise and fluent technical product design.
• You like hanging out regularly with Karl the Fog in our San Francisco office.

Why Vapi

• Generational impact: Build human interface for every business.
• Ownership culture: 90% of company is previous founders.
• Kind team: The founders Jordan and Nikhil are Canadians.
• Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer

• Real stake: We offer competitive salary and excellent equity ownership.
• Comprehensive health coverage: medical, dental, and vision plans.
• Team love: We love hanging out and doing quarterly offsites.
• Flexible time off: take what you need. Just be professional about it.
• More: catered meals and transportation, gym & coaching stipends!