[{"data":1,"prerenderedAt":189},["ShallowReactive",2],{"joblist-content":3},{"id":4,"title":5,"body":6,"description":170,"extension":171,"meta":172,"navigation":183,"path":184,"rawbody":185,"seo":186,"stem":187,"__hash__":188},"job_listings_real/job-listing/valley-bank-director-ux-design-management-5-jun.md","Director, UX & Design @ Valley Bank",{"type":7,"value":8,"toc":157},"minimark",[9,14,19,24,28,44,48,62,66,77,81,92,96,101,124,128,133,137],[10,11,13],"h2",{"id":12},"valley-bank-are-hiring-a","Valley Bank are hiring a",[15,16,18],"h1",{"id":17},"director-ux-design","Director, UX & Design",[20,21,23],"h3",{"id":22},"responsibilities-include-but-are-not-limited-to","Responsibilities include but are not limited to:",[20,25,27],{"id":26},"experience-strategy-and-vision","Experience Strategy and Vision",[29,30,31,35,38,41],"ul",{},[32,33,34],"li",{},"Define and champion a unified customer experience vision for the Consumer Bank that is coherent across all segments, channels, and touchpoints.",[32,36,37],{},"Develop a multi-year design strategy that balances near-term delivery with longer-horizon capability building.",[32,39,40],{},"Establish experience principles and a design point of view that differentiates Valleys brand and deepens customer relationships.",[32,42,43],{},"Serve as the senior voice for customer-centered thinking in executive and cross-functional forums.",[20,45,47],{"id":46},"organizational-leadership","Organizational Leadership",[29,49,50,53,56,59],{},[32,51,52],{},"Build, lead, and develop a high-performing, multidisciplinary design organization spanning service design, UI design, research, and conversational design.",[32,54,55],{},"Establish the operating model for how design integrates with product management, technology, and business stakeholders across all three segments.",[32,57,58],{},"Foster a culture of craft, curiosity, and continuous learning within the design organization.",[32,60,61],{},"Develop talent and career paths that attract and retain top design professionals in a competitive market.",[20,63,65],{"id":64},"cross-functional-partnership","Cross-Functional Partnership",[29,67,68,71,74],{},[32,69,70],{},"Partner closely with Business, Product, Segment and Channel Partners to align experience priorities with business goals.",[32,72,73],{},"Work with technology and engineering leaders to ensure design intent is faithfully implemented and that delivery velocity is supported by strong design operations.",[32,75,76],{},"Collaborate with Risk, Compliance, and Legal to ensure all experiences meet regulatory requirements while still delivering for customers.",[20,78,80],{"id":79},"measurement-and-outcomes","Measurement and Outcomes",[29,82,83,86,89],{},[32,84,85],{},"Define and track experience quality metrics (NPS, CSAT, task completion, effort scores) that connect design decisions to business results.",[32,87,88],{},"Establish a research and insight practice that continuously feeds product and strategy decisions with customer evidence.",[32,90,91],{},"Drive accessibility and inclusive design standards across all products and channels.",[20,93,95],{"id":94},"qualifications","Qualifications",[97,98,100],"h4",{"id":99},"required-skills","Required Skills:",[29,102,103,106,109,112,115,118,121],{},[32,104,105],{},"Demonstrated experience leading design across both digital and physical or service-oriented environments (not solely app or web).",[32,107,108],{},"Proven ability to develop and execute experience strategy at an organizational level, not just individual product or feature scope.",[32,110,111],{},"Strong fluency in service design methodology including journey mapping, service blueprinting, and systems thinking.",[32,113,114],{},"Experience building and scaling user research capabilities that inform both tactical and strategic decisions.",[32,116,117],{},"Familiarity with conversational design, voice UX, or AI-assisted interaction design.",[32,119,120],{},"Strong executive presence with the ability to influence senior stakeholders and represent design at the leadership table.",[32,122,123],{},"Outstanding communication skills: able to frame design strategy in business terms and connect design decisions to measurable outcomes.",[97,125,127],{"id":126},"required-experience","Required Experience:",[29,129,130],{},[32,131,132],{},"High School diploma or GED equivalent and a minimum of 12 years of progressive UX and design experience, including significant leadership of multi-disciplinary design teams.",[97,134,136],{"id":135},"preferred-experience","Preferred Experience:",[29,138,139,142,145,148,151,154],{},[32,140,141],{},"Business, Finance, Technology or related field. MBA.",[32,143,144],{},"Experience in financial services, banking, or other regulated industries with complex, multi-segment customer bases.",[32,146,147],{},"Experience designing for small business and/or wealth management client segments.",[32,149,150],{},"Background incorporating AI/ML-driven personalization or generative AI into customer-facing experiences.",[32,152,153],{},"Experience integrating design teams through organizational change or following a merger or consolidation.",[32,155,156],{},"Familiarity with contact center experience design, IVR/voice channel optimization, or branch experience design.",{"title":158,"searchDepth":159,"depth":159,"links":160},"",2,[161],{"id":12,"depth":159,"text":13,"children":162},[163,165,166,167,168,169],{"id":22,"depth":164,"text":23},3,{"id":26,"depth":164,"text":27},{"id":46,"depth":164,"text":47},{"id":64,"depth":164,"text":65},{"id":79,"depth":164,"text":80},{"id":94,"depth":164,"text":95},"Valley Bank are hiring a Director, UX & Design.","md",{"jobTitle":18,"company":173,"yearsExperience":174,"metaLocation":175,"datePosted":176,"country":177,"cleanTitle":178,"addressRegionApi":175,"streetAddress":179,"postalCode":180,"employmentType":181,"applicationLink":182},"Valley Bank","Management-level","New York","2026-06-05","United States","UX Design","245 Fifth Ave","10016","FULL_TIME","https://myjobs.adp.com/vnbcareers/cx/job-details?reqId=5001194184806",true,"/job-listing/valley-bank-director-ux-design-management-5-jun","---\ntitle: 'Director, UX & Design @ Valley Bank'\ndescription: 'Valley Bank are hiring a Director, UX & Design.'\njobTitle: 'Director, UX & Design'\ncompany: 'Valley Bank'\nyearsExperience: 'Management-level'\nmetaLocation: 'New York'\ndatePosted: '2026-06-05'\ncountry: 'United States'\ncleanTitle: 'UX Design'\naddressRegionApi: 'New York'\nstreetAddress: '245 Fifth Ave'\npostalCode: '10016'\nemploymentType: 'FULL_TIME'\napplicationLink: 'https://myjobs.adp.com/vnbcareers/cx/job-details?reqId=5001194184806'\n---\n\n## Valley Bank are hiring a\n# Director, UX & Design\n\n### Responsibilities include but are not limited to:\n\n### Experience Strategy and Vision\n- Define and champion a unified customer experience vision for the Consumer Bank that is coherent across all segments, channels, and touchpoints.\n- Develop a multi-year design strategy that balances near-term delivery with longer-horizon capability building.\n- Establish experience principles and a design point of view that differentiates Valleys brand and deepens customer relationships.\n- Serve as the senior voice for customer-centered thinking in executive and cross-functional forums.\n\n### Organizational Leadership\n- Build, lead, and develop a high-performing, multidisciplinary design organization spanning service design, UI design, research, and conversational design.\n- Establish the operating model for how design integrates with product management, technology, and business stakeholders across all three segments.\n- Foster a culture of craft, curiosity, and continuous learning within the design organization.\n- Develop talent and career paths that attract and retain top design professionals in a competitive market.\n\n### Cross-Functional Partnership\n- Partner closely with Business, Product, Segment and Channel Partners to align experience priorities with business goals.\n- Work with technology and engineering leaders to ensure design intent is faithfully implemented and that delivery velocity is supported by strong design operations.\n- Collaborate with Risk, Compliance, and Legal to ensure all experiences meet regulatory requirements while still delivering for customers.\n\n### Measurement and Outcomes\n- Define and track experience quality metrics (NPS, CSAT, task completion, effort scores) that connect design decisions to business results.\n- Establish a research and insight practice that continuously feeds product and strategy decisions with customer evidence.\n- Drive accessibility and inclusive design standards across all products and channels.\n\n### Qualifications\n\n#### Required Skills:\n- Demonstrated experience leading design across both digital and physical or service-oriented environments (not solely app or web).\n- Proven ability to develop and execute experience strategy at an organizational level, not just individual product or feature scope.\n- Strong fluency in service design methodology including journey mapping, service blueprinting, and systems thinking.\n- Experience building and scaling user research capabilities that inform both tactical and strategic decisions.\n- Familiarity with conversational design, voice UX, or AI-assisted interaction design.\n- Strong executive presence with the ability to influence senior stakeholders and represent design at the leadership table.\n- Outstanding communication skills: able to frame design strategy in business terms and connect design decisions to measurable outcomes.\n\n#### Required Experience:\n- High School diploma or GED equivalent and a minimum of 12 years of progressive UX and design experience, including significant leadership of multi-disciplinary design teams.\n\n#### Preferred Experience:\n- Business, Finance, Technology or related field. MBA.\n- Experience in financial services, banking, or other regulated industries with complex, multi-segment customer bases.\n- Experience designing for small business and/or wealth management client segments.\n- Background incorporating AI/ML-driven personalization or generative AI into customer-facing experiences.\n- Experience integrating design teams through organizational change or following a merger or consolidation.\n- Familiarity with contact center experience design, IVR/voice channel optimization, or branch experience design.",{"title":5,"description":170},"job-listing/valley-bank-director-ux-design-management-5-jun","t8-JUlcmIZAXdFIxykF752xBTg5AZr6HA7n0ejch3-U",1780706264638]