UFCU are hiring a
Intern - User Experience (UX)
User Experience (UX) - Intern
Job Summary
We are seeking a talented and motivated UX Design Intern to join our team. In this role, you will primarily focus on creating compelling and user-friendly designs, while also participating in research activities to inform and enhance your work. You will collaborate closely with an interdisciplinary team to gather insights, understand user needs, and contribute to the overall design strategy.
The 12-week internship program begins May 26, 2026, through August 14, 2026.
About UFCU
Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.
In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:
Purposefully Member-Obsessed
We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.
Possibilities Reimagined
We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
Performance Excellence Rooted in Unwavering Integrity
We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.
Essential Functions
Design
- Deliver screen designs and information architecture that meet user needs and feature requirements for digital experiences.
- Incorporate accessibility, platform consistency, and design standards throughout your work.
- Provide feedback on design work, processes, frameworks, and component library to help shape long-term design strategies and vision at UFCU.
- Assist in UX team projects that improve operational efficiency, while supporting an agile design team, and own pieces of UX advocacy across the organization.
Research
- Engage with user research strategies and methodologies to help the UX team better understand what would make a member’s experience more intuitive, accessible, and seamless.
Professional
- Adhere to all company policies, procedures, and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations.
Knowledge/Skills/Abilities
- Familiar with designer tools including Figma, Mural, and Trello.
- Basic understanding of the user-centered design process and atomic design.
- Excellent verbal and written communication skills with the ability to effectively communicate concepts clearly and convincingly to leadership.
Competencies
- Adaptability
- Building Member Loyalty
- Building Partnerships
- Communication
- Emotional Intelligence
- Focus on Results
Experience
Minimum Requirements
- Currently seeking a Bachelor’s Degree in Human Computer Interaction, Design, Interaction Design, or related fields.
- An online portfolio including a minimum of one UX design case study.
- Basic understanding of Figma, responsive web UI, and UX design best practices.
Preferred Requirements
- Familiarity with front-end development, agile processes, and design systems.
Motivational Fit
Organizational Fit
Core Values
UFCU Mission
UFCU Vision
7 Credit Union Principles
Things You Need to Know Before You Apply
Physical Demands
The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Employee will make extensive use of the telephone or virtual communications platforms requiring the ability to effectively and accurately explain complex information.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is required to frequently work at UFCU Plaza in Austin, Texas.
May involve periodic stressful conditions.
May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
May occasionally move from one work location/branch to another.
Public contact position, requiring appropriate professional appearance.
Frequent computer use at a workstation up to two hours at a time.
The noise level in the work environment is usually quiet.
