TVO are hiring a

User Experience Designer (Contract until March 2027)

Position Title

Employment Type

Full-time Contract | Union

Division

Digital and Innovation

Reports To

Manager, Product Experience

Salary Range

$68,251.09 - $74,120.61

Location

Toronto, Yonge & Eglinton (On-site)

Reason for Vacancy

Existing Vacancy

About TVO

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC, and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontarios curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity

This is a truly exciting time to be at TVO! You will work across TVOs digital learning, current affairs, and documentary offerings. Reporting to the Manager of Product Experience, you will be responsible for user experience design to enhance existing TVO experiences big and small — and to create new ones.

The UX designer will be responsible for creating a user journey through our products. Working cross-functionally with product, marketing, content, and development teams, the UX designer helps bring solutions to life with detailed wireframes and interaction designs. These solutions will be based on a deep understanding of user needs and behaviours, best practices, and organizational goals.

How You Will Make an Impact

Collaborate with teams to understand their user experience goals, especially as it relates to usability and engagement.
Create site maps, wireframes, labeling systems, navigation systems, search systems, mock ups, and other artifacts in your area of expertise.
Design the user experience of assigned portions of TVO digital products to the prescribed style guide.
Brainstorm and develop storyboards and create layouts of creative visual content.
Participate in user research activities, including interviews, surveys, prototype testing, and data analysis.
Write technical summaries, creative documents, and other reports in your area of expertise.
Collaborate with Product Managers, Web and Mobile Developers, and QA Analysts to deliver the planned user experience.
Create and maintain specifications and documentation.
Adapt to and learn new practices, techniques, and technologies.
Work cross-functionally with other TVO departments to ensure accessibility compliance and best practices.
Help to establish and adhere to user experience standards and practices as they relate to the Software Development Life Cycle (SDLC).
Stay abreast of trends in information design, including conducting research into current and emerging techniques, standards, and practices.

What You Will Bring to TVO

University degree required with 1-3 years of experience as a UX designer.
Understanding of usability principles.
Formal design training.
Proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Keen attention to detail.
Highly self-motivated and directed.
Very strong customer service orientation.
Ability to present ideas in business-friendly and user-friendly language.
Ability to conduct research into emerging technologies.
Demonstrates TVOs values of Excellence & Innovation, Ownership, Collaboration, Trust, and Respect.

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each others through peer-to-peer learning, workshops, and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. Were a tight-knit community – whether youre a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe youll even get to meet Polkaroo! Come build with us.

Application Instructions

We invite you to submit your application by May 29, 2026, @ 4 PM. Not sure you have everything were asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.