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The RealReal are hiring a

Director, UX Design

About The Role

Job Profile Summary

At The RealReal, our Product Design team is dedicated to creating seamless, highly engaging, and aesthetically elevated e-commerce experiences that redefine luxury consignment. As we continue to scale our core marketplace and enhance our customer journey, we are introducing the Director, UX Design & Research role to lead our design strategy across all digital touchpoints. Reporting to the VP, Product & User Experience, you will manage a multidisciplinary team of designers and researchers while partnering closely with Product, Engineering, and Marketing leadership. If you are a visionary design leader with a passion for human-centered design, sustainable fashion, and building high-converting consumer platforms, this role offers the opportunity to shape the future of our digital ecosystem.

What You Get To Do Everyday

  • Define and drive the overarching UI/UX vision and strategy for The RealReals global web and mobile platforms to ensure an intuitive, accessible, and high-converting customer experience.
  • Manage, mentor, and inspire a high-performing team of UX/UI designers and researchers, fostering a culture of design excellence and continuous learning.
  • Partner closely with Product Management, Engineering, Marketing, Branding, and Merchandising leaders to translate business objectives into customer-centric design solutions that drive revenue, retention, and loyalty.
  • Establish and govern scalable design systems to ensure visual consistency, accessibility (WCAG standards), and workflow efficiency across desktop, mobile web, and native apps.
  • Direct user research, usability testing, and data analysis initiatives, translating qualitative insights and quantitative metrics into actionable product design roadmaps.
  • Lead the end-to-end design lifecycle for major strategic initiatives, from conceptual wireframes and prototyping to high-fidelity visual design and engineering handoff.
  • Advocate for the user experience at the executive level, clearly presenting design concepts, roadmap progress, and the ROI of UX to cross-functional stakeholders.

What You Bring To The Role

Minimum Requirements:

  • 8+ years of experience in UI/UX or product design, with a strong focus on high-traffic B2C e-commerce, retail, or marketplace platforms.
  • 3+ years of experience managing and scaling high-performing product design teams in an agile environment.
  • Proven ability to establish, scale, and maintain comprehensive design systems across multiple platforms (web, iOS, Android).
  • Demonstrated expertise in user-centered design methodologies, advanced prototyping, and UX research, backed by a portfolio of high-impact, conversion-focused work.
  • Proficiency with industry-standard design and prototyping tools (e.g., Figma) and a deep understanding of accessibility standards (WCAG) and responsive design.
  • Proven ability to partner with and effectively influence cross-functional leadership across Product, Engineering, and Business teams.
  • Ability to travel as needed, up to 10%.

Preferred Requirements:

  • Direct experience designing for luxury fashion, the circular economy, or two-sided marketplace dynamics.
  • Experience championing the adoption of AI-based design tools, workflows, and personalization engines.
  • Strong familiarity with front-end technical constraints and capabilities (React, iOS, Android) to ensure seamless design-to-engineering handoff.

Compensation, Benefits, + Perks

  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid Parental Leave
  • 9 Paid Company Holidays
  • Flexible Time Off (With Manager Approval)

The expected salary range for this role is $224,760.00-$260,000.00. To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidates skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRRs total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay, and benefits.

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including womens and mens fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. Thats why diversity and inclusion are vital to our priorities as an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.