TeamFeePay are hiring a
Head of Product Design and UX (Belfast based – hybrid, 3 days in the office)
We’re currently recruiting a Head of Product Design and UX to join our team
As Head of Product Design and UX you will be responsible for how our product looks, feels and works across app and web. You will lead the design of intuitive, trusted experiences for club officials, coaches and parents — people who care deeply about football, have limited time, and rely on TFP to keep their clubs running smoothly.
You will lead our Design & UX function, working closely with our existing team across; Product, Engineering and Marketing. You will play a defining role in how TFP evolves as a product-led organisation.
This role exists because design and experience are central to our mission.
Company Purpose
To help communities build sustainable grassroots football clubs by revolutionising club management, finance, governance, safeguarding and communication.
We build people-first technology that reduces admin, builds trust, and supports clubs to thrive — not just survive.
Main Responsibilities
Lead product design & build the design function
You will own both the direction of product design and the development of the Design & UX team.
- Set and own the end-to-end product design and experience vision across mobile and web.
- Translate product strategy and customer needs into clear, intuitive journeys and interfaces.
- Lead, manage and develop the Design & UX team, setting clear expectations for quality, collaboration and delivery.
- Establish strong design practices across research, discovery, testing and iteration.
- Ensure design is embedded early in product thinking and delivery, not added late.
- Act as the primary design leader within the product organisation, confidently representing design in cross-functional and senior forums.
- Balance hands-on contribution where valuable with clear accountability for team output and standards.
- Bring genuine passion for sport — particularly football — into how experiences are shaped for grassroots clubs and communities.
Be outcome-driven, customer-led and empathetic
- Work closely with existing UX design and Product Manager to ensure design decisions support real customer outcomes, not just feature delivery.
- Demonstrate deep customer empathy, especially for volunteer-led clubs operating under time pressure and complexity.
- Be genuinely curious about how clubs, coaches and parents experience football off the pitch — and design with that reality in mind.
- Embed customer insight into everyday work through research, testing and regular engagement with real users.
- Use qualitative insight and product data together to inform, validate and continuously improve design decisions.
Collaborate across the business
- Partner closely with Product, Engineering and our Go-To-Market team to deliver coherent, joined-up experiences.
- Help raise the overall design and UX maturity of TFP as we scale.
- Contribute actively to product discussions around trade-offs, sequencing and priorities.
What we’re looking for
- Proven experience leading product design and UX in a SaaS or platform environment. Typically we require 10 years+ experience, but welcome equivalent experience.
- Experience managing and developing designers and UX practitioners - 3 years + experience, but we welcome equivalent experience.
- Strong collaboration skills with Product and Engineering at senior level.
- Strong customer empathy, with the ability to design for users who care deeply but have limited time.
- A genuine interest in sport — particularly football — and an appreciation of the role grassroots clubs play in their communities.
- Comfortable balancing strategic leadership with practical delivery.
- Experience designing for complex workflows, multi-persona products or compliance-heavy environments is a strong advantage.
Why TeamFeePay
- Real ownership of a critical leadership function.
- A product that genuinely impacts communities and volunteers.
- The opportunity to shape how design and experience operate at TeamFeePay.
- A collaborative, product-led culture based in our Belfast HQ, with flexibility built in.
