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TD are hiring a

Senior Design Thinking Guide/User Experience Designer

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Human Centered Design

Pay Details

$76,800 - $115,200 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Our team is looking for a Senior Design Thinking Guide and UX Designer to help lead the Design Thinking program across the entire enterprise. This role involves a strong ability to craft and execute Design Thinking strategy, workshops, strong facilitation skills, and the ability to coordinate and execute details and outputs for Design Thinking workshops, including corresponding senior level UX artifacts.

As an expert senior Design Thinking guide, you’re a masterful facilitator in both small and large group environments, online, hybrid, and in-person. You have strong public speaking skills and lead with empathy and enthusiasm in your facilitation. You’re able to monitor attitudes, struggles, and opportunities within a session and are ready to pivot when necessary. You’re a true empathetic leader for stakeholders and within your own team. You thrive in the unknown of each session and are committed to educating and assisting each participant. Your passion in helping people understand the need for a user-centric focus - always - helps keep groups on task and in focus.

You create thoughtful, delightful experiences that bring value to projects and people’s day-to-day processes. You're a phenomenal communicator who is at ease presenting and selling your vision to Executive stakeholders as well as large, diverse groups. You own each session end-to-end and are committed to delivering high-quality UX outputs with excellence.

In this role, you’ll help lead the Design Thinking program development and the creation of new workshops. You’ll coordinate the execution of Design Thinking workshops through specific and detail-oriented communication to key organizers. You will coordinate necessary fellow facilitators based on workshop numbers to ensure appropriate allocation and track the changing needs and attendance of a group. You’ll serve as a lead facilitator to run Design Thinking workshops end-to-end, including providing necessary output and decks to key constituents. You’ll also champion an ambassador program for fellow human-centric design practitioners to help enrich and assist their own projects and skillset.

As a senior leader, you’re passionate about leadership and driving a culture within the team of professionalism and excellence, using appropriate mentorship to help fellow teammates. If you’re someone with a massive passion for facilitation, helping others, driving vision, challenging old ways of thinking, and putting the customer at the center of all that you do, we want to hear from you!

Customer Responsibilities

  • Help develop frameworks, models, etc. that help drive strategic consideration of the desired customer experience.
  • Apply user-centered design methodologies to ensure ideas are accessible and based on customer needs.
  • Collaborate with UX Design Leads, Product Owners, lines of business, and engineers to develop the best solution for customers.
  • Lead Human-Centered Design activities across the enterprise, including Design Thinking assets, process flows, sitemaps, service blueprints, etc.

Shareholder Responsibilities

  • Adhere to enterprise frameworks or methodologies that relate to user experience design activities for our business area.
  • Ensure respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities.
  • Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
  • Participate in cross-functional/enterprise initiatives as a user experience design subject matter expert helping to identify risk/provide guidance for complex situations.
  • Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, and assess the effectiveness of programs/policies/practices.
  • Lead/facilitate and/or implement actions/remediation plans to address performance/risk/governance issues.
  • Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.

Employee / Team Responsibilities

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
  • Provide thought leadership and/or industry knowledge for your area of expertise and participate in knowledge transfer within the team and business unit.
  • Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
  • Participate in personal performance management and development activities, including cross-training within your team.
  • Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices.
  • Lead, motivate, and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Breadth & Depth

  • Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas.
  • Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area.
  • Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs.
  • Uses advanced methods to contribute to new solutions and recommend standards within area of expertise.
  • Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.
  • Works within broad guidelines/policies and independently performs tasks from end to end.
  • Takes day-to-day direction from Design leadership.

Experience and/or Education

  • Undergraduate degree in design-related discipline.
  • 5+ years of experience, preferably in digital design, interaction, and visual design.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. TD is deeply committed to being a leader in customer experience; that is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet