TalkTalk are hiring a
UX Designer
This role is offered on a 6 month FTC basis
About the Role
Were looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app.
This role is ideal for someone who:
- Can quickly understand complex service journeys
- Designs with empathy and behavioural insight
- Thrives in a fast-moving environment
- Balances quality with pragmatism
Youll be working on journeys that help customers:
- Self-serve confidently
- Resolve issues smoothly
- Understand their products clearly
- Feel supported during moments of friction
- Stay with us because the experience works
This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on.
What Youll Be Doing
- Designing and improving end-to-end service and retention journeys
- Identifying friction points within existing customer flows
- Creating wireframes, journey maps, and prototypes for iterative testing
- Collaborating closely with Product, Engineering, Care and Research
- Designing within existing design system constraints
- Balancing short-term quick wins with longer-term experience improvements
- Presenting work clearly and confidently to stakeholders
- Contributing to design critiques and team collaboration
What Were Looking For
Must-Have
- Proven experience in UX / Product Design
- Strong journey and systems thinking
- Experience designing complex service flows
- Ability to simplify high-friction or high-emotion interactions
- Confident working under time constraints
- Experience working in cross-functional product teams
- Proficiency in Figma
- Strong communication skills
Highly Desirable
- Experience in telecoms, utilities, fintech, insurance or subscription services
- Experience designing for both web and native app
- Experience improving retention or reducing contact drivers
- Familiarity with behavioural design principles
How We Work
- Delivery-focused and outcome-driven
- Research-informed but pragmatic
- Honest and constructive in feedback
- Low-ego, collaborative team culture
- Supportive but autonomous
What Success Looks Like
Within 6 months, youll:
- Confidently own and ship improvements to key service journeys
- Learn, grow, and develop your skills as a designer/communicator
- Reduce friction in priority retention moments
- Contribute positively to team critiques and collaboration
- Support the wider design team by delivering at pace
- Leave behind clear documentation and rationale for future iteration
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. Were committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – were all 100% human, and weve created a culture where you can truly be yourself.
Were not your traditional 9-5. Were a dynamic, flexible workplace, and were excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – lets make it work.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
- Collaborative office spaces designed for creative thinking and innovation
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
- Private healthcare for all employees
- Competitive pension scheme and performance-related bonus opportunities
- Free broadband for all employees
- Life event gifts – celebrating milestones like marriages and births
- Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
- Salary sacrifice scheme – save on dental, gym, and more
- Big retail and leisure discounts
- 3 paid volunteering days a year – because making a difference matters to us too
