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Reed Technology are hiring a

UX Designer II

Job Summary

A UX Designer II defines the customer interactions of our products. She/he owns and executes part of the design strategy for a business or product line. She/he is seen as a critical stakeholder for the design of new products.

Responsibilities

Customer (or User) Focus

  • Works collaboratively with research to help identify opportunities to better understand customer’s needs.
  • Understands how his/her role impacts customer satisfaction.
  • Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.

Creative Problem Solving

  • Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas.
  • Can generate new ideas by analyzing product data for insights.
  • Proposes solutions when faced with a new design challenge.
  • Seeks new ideas from other internal stakeholders.

Product Design

  • Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
  • Works with UX Researcher to understand the user needs.
  • Collaborate on when to execute usability testing for applicable projects.
  • Deliver established UCD solutions/processes.
  • Good interaction design skills and attention to detail.
  • Introduces new design patterns and style guides.
  • Can clearly articulate design rationale and concepts.

Data Driven Analysis & Testing

  • Proactively uses data to establish key metrics for projects.
  • Explores data from analytics packages, customer insight or other sources to understand context of research work.
  • Identifies gaps where data is needed.
  • Regularly tests design work with users in partnership with UX Research team.
  • Iterates research methods based on testing and data analysis.

Technical Skills

  • Has a very good knowledge of the tech stack of the organisation.
  • Understands the nuances of designing for different platforms.
  • Uses design software (Axure, Sketch, Invision) to intermediate level.
  • Builds good working relationships with tech teams.
  • Uses relevant tools for communicating designs to developers.

Competencies

Personal Capability

Practices Self-Development
  • Continually develops depth and breadth in key competencies.
  • Takes concrete actions relating to feedback to improve performance.
  • Actively seeks feedback from others.
  • Understands own strengths and weaknesses and looks for opportunities to build on both.
Solves Problems and Analyzes Issues
  • Is able to ask effective questions and collect facts from multiple sources in order to solve problems.
  • Is able to effectively identify and analyze problems and propose solutions.
  • Effectively manages day-to-day issues and problems without intervention.
Innovates
  • “Brainstorms“ with others to look for different approaches to current process and tasks.
  • Looks for opportunities to develop new ideas or thinking within own role.
  • Experiments with new ideas as part of role.

Interpersonal Skills

Communicates Powerfully and Prolifically
  • Demonstrates effective conversational skills, including active listening and questioning.
  • Shares information relevant to own role.
  • Participates in team presentations.
Collaboration and Teamwork
  • Encourages co-operation between all members of the team.
  • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team.
  • Helps people to resolve conflict.
  • Identifies and removes barriers to team performance.
  • Identifies ways for further collaboration across teams.
Builds Relationships
  • Establishes rapport with others on the team and across teams.
  • Works effectively with others to get work done.
  • Treats all individuals with respect.
  • Handles difficult situations, minimising conflict.

Experience (US Only) and Education

Suggested Minimum Years of Experience:

4-6 years.

Critical Experiences (Required for entry into this role):

N/A.

Education to Qualify:

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