Collaborating with teams to implement global process improvements based on user insights
Mentoring junior team members in user-centered design practices
Developing and articulating clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
Influencing decision-making at the senior leadership level
Performing the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
Developing and delivering innovative strategies that benefit customers and product users
Leading major business projects which impact the Experience Design job family
Designing, evaluating, and selecting process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
Mentoring and guiding junior team members in user-centered design practices
Qualifications
8+ years relevant experience and a Bachelor's degree OR any equivalent combination of education and experience.
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