PayPal are hiring a

Sr Experience Designer, Consumer Disputes

Perform product designs specialized in experience design knowledge and developed business expertise

Lead projects and/or programs within the product function with moderate scope impacting function or sub-function

Create customer experiences across digital and physical products within general parameters under broad supervision

May act as a subject matter resource for entry level and developing colleagues

Design end-to-end consumer dispute experiences that make issue resolution simple and transparent

Collaborate with product, engineering, and operations to improve clarity, speed, and trust in the post-purchase journey

Translate complex policies and workflows into intuitive, empathetic interactions for customers

Use research and data insights to identify pain points and guide design decisions

Contribute to design systems and best practices that raise quality and consistency across consumer experiences

Collaborate effectively with global teammates across time zones

3+ years relevant experience and a Bachelors degree OR Any equivalent combination of education and experience.

6+ years of experience designing consumer-facing products or service experiences

Portfolio showing impact across complex, multi-step journeys

Strong interaction and systems design skills, with attention to clarity and usability

Experience working with cross-functional partners in high-trust or regulated domains

Excellent communication and storytelling skills to influence decisions through design