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OutSystems are hiring a

Principal Agent Experience Designer

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

OutSystems Job Description Principal AX (Agent Experience) Designer

About This Role

As a Principal AX (Agentic Experience) Designer at OutSystems, you will pioneer an entirely new design discipline, one where the “user” is no longer mainly human. You will define how AI agents navigate, operate, and succeed within our platform, while ensuring human oversight remains clear, trustworthy, and seamless when needed. This role sits at the frontier of the UX → UAX → AX evolution. Traditional UX designed for humans navigating screens. User-Agent Experience (UAX) designed for humans and agents co-navigating. Agentic Experience (AX) designs for agents operating autonomously. You will lead the internal and external AX frontier while bridging all three eras.

Working closely with Product Management, Engineering, AI teams, and Research, you will transform our platform into an agent-ready substrate: machine-legible, safe by design, observable by default, and cost-aware. You will define and design the new deliverables required for agents to use our tools. As a principal-level leader, you will mentor designers in this new discipline, influence product strategy, and evangelize agent-first design principles across the R&D organization.

The Mission

Move beyond "chatbots" and design the worlds first truly agent-operable development platform. You arent just designing screens; you are designing the logic, safety, and transparency that allow agents to build software autonomously.

Key Responsibilities

  • Design the Agent Interface Layer
    Define and design the machine-operable substrate beneath/alongside the UI. Make inter-agent and agent to internal and external systems communication clear/intuitive/agent readable. Define and develop the new design assets required for AX, the experience artifacts, specifications, and governance frameworks that agents need to operate successfully. This includes operation contracts, behaviour policies, trust specifications, and evaluation criteria, deliverables that dont yet have established conventions and that this role will help invent.
  • Lead the AX Design Lifecycle
    Own the end-to-end AX design process: Model → Contract → Constrain → Observe → Validate → Run → Learn → Version. Define operability gates for every agent workflow: determinism, safety, observability, recoverability, and economics. Build evaluation frameworks: golden tasks, regression sets, and adversarial scenarios that gate every capability version change. Design for all three oversight modes, interactive, supervised, and lights-out, specifying the appropriate mode per operation and risk profile.
  • Bridge UX, UAX, and AX
    Design dual-layer journey maps with human experience and agent operations as parallel swim lanes, identifying delegation moments and oversight touchpoints. Define an operating model for trust per operation: when humans interact, when they supervise, and when agents run autonomously. Champion dual legibility, every element must be readable by humans and interpretable by agents.
  • Shape Strategy and Practice
    Influence product vision and department strategy for agent-readiness and AI-native design. Establish AX design standards, patterns, and best practices across the R&D organization. Contribute to the evolution of the design system to support agent-facing components, semantic structures, and observability surfaces. Evangelize agent-first design thinking across Product, Engineering, and leadership.
  • Lead and Develop People
    Mentor and guide a team of designers through the UX-to-AX transition, building fluency in semantic architecture, process modeling, and exception design. Drive reskilling from empathy-first to precision-first design: from user research toward process analysis, from emotional design toward semantic architecture, from session thinking toward system optimization. Foster collaboration and a shared vision for design excellence across all three experience eras.

Qualifications / What You Need To Succeed

Required

  • 8+ years of experience in UX, Product Design, or related design disciplines.
  • Demonstrated experience designing for complex B2B SaaS or platform products.
  • Strong foundation in systems thinking, information architecture, and semantic design, the ability to design structure and logic, not just interfaces.
  • Experience in building operating models and conceptual design.
  • Experience working in and leading cross-functional teams (design, engineering, product management, AI/ML).
  • Experience with the full design lifecycle: research, ideation, prototyping, testing, iteration, and delivery in Agile environments.
  • Expert in Figma, Figma make, Cursor, Claude Code, Codex and modern design tools.
  • Excellent communication skills, the ability to articulate complex agent-system interactions to both technical and non-technical stakeholders.
  • Fluent in English, both spoken and written.

Specific to AX design

  • Deep fluency in LLM patterns (ReAct, Chain-of-Thought) and the ability to design state-machines, tool-use contracts, and autonomous workflows that an agent can reliably follow.
  • Experience designing for non-deterministic systems.
  • Mastery of semantic modeling and machine-legible design.
  • Ability to design across all interaction modes, ensuring observability, auditability, and cost-awareness at every stage.
  • Comfort navigating API documentation, JSON structures, and capability contracts as well as in Figma.

Strong Advantages

  • Knowledge of low-code platforms, software development processes, or IDE design.
  • Background in process engineering, service design, or operations design.
  • Experience designing for trust, delegation, and human-AI collaboration patterns.

The Longer Story

OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences.

OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. In our federation of teams culture, if we have every team operating like a startup, we can all learn, grow, and innovate while having the space to be proactive and creative. We encourage our team members to collaborate, focus on results, act quickly, understand our business, and adopt a growth mindset.

What do we have to offer you?

  • A company that continues to grow, change and innovate.
  • Real career opportunities.
  • Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
  • Disrupting the status quo is in our DNA.
  • We “Ask Why” a lot.

Are you ready for the next step in your career? Then wed love to hear from you! OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best.

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. Our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Our customers are some of the worlds most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.

Consistently recognized as a leader by top analyst firms, OutSystems continues to shape the future of enterprise software development in the agentic era.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you?

A company at the vanguard of the agentic revolution, steeped in innovation. Real growth opportunities. A global collective of world-class talent. OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact.