OrthoCarolina are hiring a
User Experience Manager
The primary responsibility of the User Experience Manager is working with the Director of User Experience to provide strategic leadership for the use of technology, software, and tools that promote usability (ease of use), utility (purposefulness), and desirability (user connection) for our patients, healthcare practitioners, and team members. The User Experience Manager will assist in leading ongoing evaluations, development, integration, implementation, and adoption efforts of technology and software applications to support the business operations of the company and its customers. Combining knowledge of health care processes, health information management, Information Technology, and resource management to provide services that meet the medical, legal, ethical, and administrative requirements of the organization, as well as ensuring compliance with regulatory agencies.
At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit
OrthoCarolina is currently seeking a User Experience Manager to join our team.
The User Experience Manager works with the Director of User Experience to provide strategic leadership for the use of technology, software, and tools that promote usability (ease of use), utility (purposefulness), and desirability (user connection) for our patients, healthcare practitioners, and team members. The User Experience Manager will assist in leading ongoing evaluations, development, integration, implementation, and adoption efforts of technology and software applications to support the business operations of the company and its customers. Combining knowledge of health care processes, health information management, Information Technology, and resource management to provide services that meet the medical, legal, ethical, and administrative requirements of the organization, as well as ensuring compliance with regulatory agencies.
Essential Functions:
- Plans and conducts user research
- Use data to evaluate experience effectiveness, identify gaps, and inform continuous improvement
- Manage UX project intake, prioritization, and resourcing across small, medium, and large initiatives
- Establish evergreen UX programs that ensure ongoing optimization and support organizational growth
- Use existing committee structures to identify, select and implement user experience projects
- Interpret data and qualitative feedback
- Monitor and maintain critical metrics and KPIs
- Review, provide analysis, and prepare reports
- Contact users to understand their needs, remove obstacles preventing user satisfaction, and improve the overall customer experience
- Provide high-quality services, processes, and programs while consistently seeking ways to improve outcomes and enhance service
- Possess excellent communication skills - both oral and written
- Present findings to various audiences, including executive leadership
- Foster collaboration, creativity, and continuous learning
This role may require occasional travel to clinic locations to provide on-site support and collaboration with operational teams.
Qualifications:
- Bachelor’s degree in one of the following is preferred: Healthcare Communications, Healthcare Administration, Psychology, or Computer Science
- 5-10 years of IT or UX Support experience
- Strong analytical and problem-solving skills
- Excellent communication and ability to interface with end users at all levels
- Microsoft Desktop certifications are recommended
Employee Type
Regular
Qualifications
Skills Education Certifications Language Work Experience
