Nationwide are hiring a

Service Experience Designer

Its an exciting time to join our Unsecured Lending Team as a Service Experience Designer

Youll play a pivotal role in shaping outstanding customer journeys across our Credit Card products. Passionate about creating meaningful experiences, youll design and evolve end-to-end service journeys that deliver exceptional outcomes for our customers, as well as helping design future experiences as we bring our credit card books together.

Working holistically across products and touchpoints, youll bring service design to life by crafting experiences that are both innovative and fit for purpose. Youll combine strong organisational skills with the ability to prioritise high-impact activity, ensuring every initiative delivers real value. Your expertise in storytelling and communication will enable you to confidently present to leadership teams, translating complex challenges and opportunities into compelling, actionable insights.

We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, youll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a quarter in any of our UK offices. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. Youll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. Were a workplace where youre rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If youre a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.