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Medavie are hiring a

User Experience Content Designer

Position Type

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Role

The UX Content Designer creates clear, helpful, and user-focused language for our digital products—like apps, websites, and tools—to guide users through their experience. They are always aiming to make interactions easy and intuitive. Working closely with designers, developers, and product teams, they use research and data to shape content decisions, ensuring everything aligns with the brand’s voice and meets user needs. Their work blends writing, design thinking, and strategy to improve how people navigate and understand our digital experiences.

Key Responsibilities

  • Content needs: Lead or join efforts to figure out what our business and users need. You'll gather ideas from workshops, meetings, research, and existing documents. You'll identify and document user personas, journeys, opportunities, pain points, wants, and needs.
  • Content design: Create user-focused digital content solutions that fit with our business goals and provide a seamless user experience across all digital platforms. Work closely with UX design colleagues to develop user flows, wireframes, prototypes, and other UX deliverables.
  • Microcopy/instructional writing: Write clear, concise copy for user interfaces that help users understand and complete tasks. This includes error messages, confirmation text, form labels, button labels, calls to action, modal window text, tooltips, help text, onscreen prompts, screen headings, menu options, FAQs, and instructional content.
  • Communication & collaboration: Present your strategies and ideas to design and business teams. Engage with business colleagues to support content needs. Participate in Agile Scrum processes and lead the content portion of sprint demos.
  • Content audits: Regularly check and analyze existing online content through audits, usage metrics, search term analysis, heatmaps, session recordings, and user surveys. Ensure content is well-structured and easy to find. Participate in usability testing to assess user needs and areas of confusion.
  • Content optimization: Test and refine UI copy through usability testing and A/B or MVT experiments to improve user experience. Identify content gaps and work with relevant business areas to fill them. Review and adapt existing copy to meet web and mobile best practices, accessibility standards, and user needs.
  • UX writing maturity: Help establish and share UX writing standards and content guidelines.

Skills & Qualifications

  • Education: BA or MA in English, Communications, Technical Writing, or equivalent experience.
  • Work Experience: 3+ years of relevant work experience.
  • Tech-Savvy and Adaptable: Ability to quickly learn and adapt to new tools and technologies.
  • Writing skills: Excellent writing, editing, and proofreading skills, with understanding of UX principles, user-centered design, UI writing best practices, and digital psychology. Knowledge of online accessibility requirements is also an asset.
  • Insurance Knowledge: Experience in the insurance industry is highly preferred.
  • Agile and Project Management: Familiarity with Agile methodologies and project management practices is essential.
  • Analytical Skills: Strong analytical abilities to understand and interpret complex information.
  • Communication: Excellent written and verbal communication skills.
  • Problem-Solving: Proactive problem-solving skills.
  • Team Collaboration: Ability to work well in a team environment.
  • Stakeholder Management: Ability to build and maintain strong relationships.
  • Language Skills: Fluent in English. Working knowledge of French is beneficial.

What You Need to Succeed:

  • Minimum of 3+ years of product development experience, including working on a web development team, interpreting specifications, and developing/testing/documenting software application components.
  • Our ideal candidate will have a degree in Computer Science or a related field.
  • Experience of Java, Spring, Hibernate, SQL.
  • Experience of Micro-service architecture and design patterns.
  • Experience of REST API.
  • Experience of code versioning tools, such as Git.
  • Experience with Docker, Kubernetes.
  • Experience with Relational Databases, such as Oracle.
  • Experience with Spring Boot.
  • Experience with server-side Web Frameworks, such as JSF or ASP.net.
  • Experience with Javascript and SPA frameworks, such as Vue.js, React, etc.
  • Experience with Scripting languages, such as Bash or Python.
  • Lead, mentor, and guide less experienced developers in best practices.

Work Status

Due to Security Clearance requirement, we need candidates to be in Canada for at least 5 years and their status should be Permanent Resident or Citizen now.

What We Offer

  • Permanent full-time position with opportunity to grow in a well-established organization.
  • Flexible work arrangements and emphasis on work-life balance.
  • Remote and hybrid work options.
  • Comprehensive health, vision, and dental plan that is 100% employer paid effective on your first day.
  • 100% employer-matched Defined Contribution Pension Plan.
  • Annual Incentive Bonus which recognizes your contribution to our success.
  • In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
  • An organization where we encourage personal learning and growth with opportunities for career development and advancement.
  • Providing wellness benefits, health resources, and fitness center discounts.

What We’re Looking For

  • Strong written and verbal communication skills and ability to write for a technical audience.
  • Robust analytical and problem-solving skills.
  • Ability to manage multiple priorities and consistently produce results within timelines.
  • Ability to develop and maintain positive working relationships with team members and others.
  • A highly motivated and dynamic professional.
  • A problem-solving mindset and ability to translate business requirements into secure and scalable code.
  • A friendly willingness to collaborate and play nice with others.
  • Someone with a love for project-based work and staying on top of your technical game.
  • Open-minded and willing to adapt to existing development standards and structure.
  • Ability to work independently in a rapidly evolving environment.

Nice to Have (but not necessary)

  • Quality control.
  • Operational excellence.
  • Feature driven development.
  • Agile project management.
  • Secure coding practices.
  • Experience with cloud (AWS).
  • Mentoring other developers (as required).

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.