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Lloyds Banking Group are hiring a

UX Designer Financial Wellbeing (12 Month FTC/Secondment)

End Date

Sunday 30 November 2025

Salary Range

£70,929 - £78,810

We support flexible working – click here for more information on flexible working options
Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: UX Designer – Financial Wellbeing (12 Month FTC/Secondment)
SALARY: The salary banding for this role is £70,929 - £78,810
LOCATION: London
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Duration: 12 Months

About this opportunity

We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You’ll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing.

Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we’re looking for.

What will I be doing?

  • Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
  • Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
  • Balance business requirements with user needs – you'll be gathering user research and rationale to align collaborators on individual user needs. You’ll know when to diplomatically push back, if necessary, to act on what’s right for the customer
  • Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
  • Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

  • Demonstrable experience within User Experience design/Interaction Design
  • Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background)
  • Full ownership of the Interaction Design project
  • Excellent prototyping and layout skills which they can articulate clearly to internal customers and development teams
  • Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
  • Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
  • Familiarity working in a complex landscape – ideally, you’ll have experience in financial services
  • A collaborative approach to work closely and quickly with a multi-disciplinary team
  • Strong ability to see designs through to delivery – communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from underrepresented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.