LawDepot are hiring a
Manager, User Experience Optimization
Company Profile
Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!
Position Overview
LawDepot.com is currently expanding and looking to recruit a User Experience Optimization Manager in Edmonton, Alberta. Working with the UX Optimization team, you will be responsible for leading a group of Product Specialists driving usability and conversion improvements, guiding the team’s growth, and ensuring projects deliver measurable business impact. This is a full-time permanent position, working 37.5 hours per week in a hybrid work environment.
Primary Responsibilities
- Lead a team of Product Specialists working to improve product questionnaires that allow users to customize legal documents without needing a lawyer
- Develop innovative strategies for increasing user engagement, retention, and overall product performance
- Plan, prioritize, and manage quarterly project plans, balancing usability improvements and conversion optimization goals
- Train, coach, and mentor team members to foster a high-performance, growth-oriented culture
- Collaborate with our Legal, Design, Development, Revenue Operations and QA departments to strategize conversion optimization projects for the team
- Ensure that projects move smoothly through all phases of the product development process
- Proactively identify and remove blockers to keep projects on track and teams productive
- Adjust project plans to align with evolving business needs and priorities
- Use data analysis and user insights to identify opportunities for product refinement and improve key performance indicators
- Evaluate the viability of potential projects, services, and features
- Support team growth by preparing hiring requests, interviewing, and onboarding new hires
- Drive team workflow improvements and document best practices
Knowledge and Skill Requirements
- Post-secondary education in Communications, Writing, Business, Marketing, Library Information Science, Cognitive Psychology, Design, Law, or other relevant fields
- Proven experience successfully leading and developing teams
- Ability to provide and receive clear and effective coaching and feedback
- Ability to successfully manage complex projects and deliver in alignment with key performance indicators
- Demonstrated ability to adapt to an evolving business environment, balancing short-term challenges with a strategic focus on long-term growth
- Excellent written and verbal communication skills
- Ability to communicate complicated information in a succinct way that all stakeholders can understand
- Highly organized, with strong attention to detail
- Ability to recognize potential opportunities and innovative concepts
- Understanding of consumer psychology, online marketing, and conversion optimization
- Quality decision making and sound judgement
- Solid grasp on User Experience (UX) writing
Why You Should Join the LawDepot Team
- Excellent total compensation package
- Comprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account
- Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
- Three weeks paid vacation, plus bonus personal days
- Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
- Company share plan
- Free catered lunches for the entire office
- Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
- Casual work environment
- Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
- Free and easily accessible parking
- Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
- Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office
How to Apply
Please submit a resume and cover letter by email to career@lawdepot.ca or submit online via our Careers page at https://www.lawdepot.ca/career. We thank all applicants; however, only those selected for an interview will be contacted.
