IXOPAY are hiring a

UX Design & Research Manager

Position Overview

We are looking for a UX Design & Research Manager to lead and elevate our user experience practice across IXOPAY platforms and consumer experiences. This is a hands-on, player-coach role responsible for driving user-centered design across our products spanning:

• payment orchestration
• tokenization and payment data security
• PCI compliance workflows
• AI payment intelligence analytics

You will work closely with product management, engineering, and clients to deeply understand complex payment operations and translate them into intuitive, efficient experiences. A core part of this role will be introducing and scaling AI-assisted design and research workflows that accelerate discovery, prototyping, and insight generation across the product organization.

Key Responsibilities

Lead UX Strategy

• Define and evolve the UX vision for the IXOPAY platforms and interfaces.
• Establish UX standards, principles, and scalable design practices.
• Expert knowledge & advocate for user-centered design across product teams.

Hands-On Product Design

• Design end-to-end user experiences for complex B2B payments, merchant, and consumer workflows.
• Documents user journeys, empathy maps, personas.
• Produce wireframes, prototypes, and production-ready UI designs.
• Partner with product managers and engineers to iterate rapidly from concept to delivery.
• Maintain and evolve the product design system.

User Research & Customer Insights

• Plan and conduct qualitative and quantitative research with:
  • enterprise customers
  • merchants and payment operators
  • prospective user personas
  • consumers of IXOPAY products & solutions
• Translate insights into actionable product recommendations.
• Lead usability testing, discovery interviews, and workflow analysis.

AI-Enhanced UX Practices

• Introduce and operationalize AI-assisted tools for design and research, including:
  • accelerated prototyping
  • research synthesis
  • persona generation
  • insight extraction from user interviews
• Help the product organization leverage AI to improve design speed and quality.

Cross-Functional Collaboration

• Work closely with product management, engineering, and go-to-market teams.
• Participate in product discovery and roadmap discussions.
• Ensure design decisions are grounded in both user needs and product strategy.

Team Leadership

• Act as a player-coach, mentoring and influencing product teams.
• Help establish scalable UX research and design processes.
• Contribute to building the long-term UX organization at IXOPAY.

Required Qualifications

Experience

• 5+ years in UX design, product design, or UX research, ideally in B2B SaaS.
• Experience working on complex platforms or technical products.
• Proven ability for hands-on lead of UX initiatives.

Skills

• Expert proficiency in Figma and other design tools (Photoshop, Illustrator and InDesign), prototyping in HTML, JavaScript, CSS, Ajax a plus, and user research tools (e.g., Usertesting).
• Strong experience with:
  • interaction design
  • design systems
  • usability testing
  • research planning and synthesis
• Ability to translate complex workflows into intuitive interfaces.
• Strong storytelling and communication skills.

Research Capability

• Demonstrated experience conducting:
  • customer interviews
  • usability testing
  • workflow studies
  • persona/archetype development
• Ability to connect research insights directly to product decisions.

AI & Modern UX Tooling

• Familiarity with AI-assisted design, research, or prototyping workflows.
• Curiosity and experimentation with new tools that improve design velocity and insight generation.

Preferred Qualifications

• Experience in payments, fintech, developer platforms, or infrastructure products.
• Experience building or scaling design systems.
• Background working with enterprise customers and complex operational users.
• Candidates in the Central and Eastern US time zones strongly preferred.