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ING are hiring a

UX Designer

As a (Senior) UX Designer at Bank Mendes Gans (BMG)

You will contribute to Bank Mendes Gans staying the bank which provides top notch services and products for our customers in Netting and Cash Pool. You are responsible for creating digital services of the Customer Experience. During this process you will work closely together with the Product Owners, Customer Journey Experts, and Tech.

The Team

BMG is a niche bank for liquidity and information management services, providing customized global liquidity management solutions for multinational corporate companies around the globe. BMG serves its multinational client base with an integrated range of liquidity and information management services supported by a high level of professionalism and personal service. BMG is a full subsidiary of ING and is part of ING Wholesale Banking.

BMG Company Culture

  • A customer-centric and result-driven mentality with professional, high-quality standards
  • An organization that values initiative and entrepreneurship
  • A true hands-on mentality
  • An informal working environment

Roles and Responsibilities

As (Senior) UX Designer at BMG, you will contribute to BMG becoming the bank which provides top-notch services for our clients via a broad range of digital channels. CX is crucial for BMG. We believe that progress is always possible. You know that everything starts with a problem and that it is your job to find the best UX Design. You improve customer journeys in close alignment with the Customer Journey Expert (CJE) by creating interaction designs that add value for our clients.

Being engaged with our "end users" and following well-proven design processes are the key to success. Together we are here to deliver on our “customer” promise: We provide seamless digital services for our customer and employee efficiently by creating customer experiences that are personal, easy, smart, and relevant.

You will work according to the BMG way of working as part of the UX team. You will work with different Product Areas, multidisciplinary squads, and stakeholders in a tech-driven environment where you are responsible for the consistency and uniformity of our UX designs. You ensure excellent customer experience at digital touch points by contributing to the design library and creating easy, usable solutions for our customers’ problems.

You will take the lead in bringing BMG to the next UX maturity level. You will maintain a helicopter view of what is needed to deliver the best designs, organize and prioritize UX work, and liaise with stakeholders.

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

  • You have a Bachelor/Master degree with a minimum of 5 years work experience in UX
  • You are a T-shaped UX designer that specializes in interaction design and has good visual design skills
  • You have extensive experience working with Figma
  • You have an impressive portfolio that demonstrates your (data-driven) way of working, preferably with financial industry cases
  • You are a naturally collaborative person with great communication skills
  • You love to challenge the status quo but are pragmatic in finding solutions to complex problems
  • You proactively advise internal stakeholders on the right approach to achieving their goals
  • You independently take on tasks that contribute to the mission of BMG
  • Understand like no other that getting the best results means 'work hard' and that goes hand-in-hand with being able to handle constructive criticism and feedback
  • Good organizational sensitivity; ability to understand and take into account the underlying issues, opportunities, and dynamics of an international organization
  • English, written and verbal is not a problem for you
  • Current residency in the Netherlands
  • Understanding the Dutch language is preferable, as the majority of the team often communicates in Dutch and you easily join conversations

Interested?

Great! Please note that without a suitable cover letter we cannot process your application. Do you want to be our new colleague within the Customer Journey Expert team at BMG? We are looking forward to meeting you! Please submit your cover letter, explaining why you are interested in joining BMG specifically, how we can help you further in your career, and how your experience will enhance our team, and of course, your most recent CV.

Rewards & Benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. The benefits of working with us at ING/BMG include:

  • 25-28 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • 8% Holiday payment
  • Hybrid working
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues

About Us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.