FICO are hiring a

Principal Product Designer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"As a Principal Product Designer, you will act as a strategic and hands-on design leader across multiple product domains with a focus on risk, analytics, fraud detection and decisioning platforms. You thrive on turning deeply technical, data-rich workflows into elegant, user-focused design solutions. Whether you're designing a decision framework for data scientists or a dashboard that empowers fraud investigators, you will bring a bold curiosity, strong systems thinking, and enterprise design expertise to tackle complex user problems. You will play a leading role in evolving our product design processes, mentoring designers, and influencing the overall direction of user experience within the company.” - VP, Product Design

What You’ll Contribute

• Define and drive the end-to-end UX strategy and execution for one or more product domains, ensuring consistency, clarity, and usefulness in highly complex analytics tools.
• Own and lead the design process from discovery through delivery, including journey mapping, concept development, wireframing, prototyping, and specifications for engineering.
• Independently lead cross-functional workshops and design reviews with stakeholders at all levels, and advocate for human-centered design practices across the product lifecycle.
• Rapidly iterate based on feedback, technical constraints, and evolving requirements; confidently lead conversations that balance user needs with business objectives.
• Partner with UX researchers to plan, execute, and apply qualitative and quantitative research insights that shape product outcomes.
• Actively collaborate with design peers in contributing to FICO’s cross-product design system, helping align design language, interaction patterns, and accessibility standards.
• Provide design mentorship and critique to other UX and Product Designers; help level up team capabilities in enterprise UI, system design, and domain modeling.
• Track, measure, and communicate design impact to the business, including engagement, task success, effort reduction, and customer satisfaction (e.g., SUS, CSAT).
• Help shape FICO’s broader UX strategy and play an active role in defining the future of enterprise decision software UX.

What We’re Seeking

• 12+ years of professional experience in UX/Product Design for enterprise B2B software.
• A systems-oriented mindset, with proven ability to wrangle complexity and define thoughtful, modular design frameworks and patterns.
• Deep fluency in Figma (preferred), prototyping, and documentation; experience using and contributing to design systems.
• A strong portfolio that highlights enterprise UX case studies, end-to-end problem solving, your decision-making process, and measurable outcomes.
• Familiarity with designing for regulatory environments, accessibility guidelines (WCAG 2.1 or Section 508), and ethical UX principles.
• Ability to work autonomously in a highly matrixed environment, while guiding other designers and collaborating closely with product and engineering teams.
• Experience mentoring or leading design teams.
• Background or strong familiarity with one or more of: AI/ML systems, underlying data models, fraud detection, financial decisioning products, or cloud-native platforms.
• Experience working in Agile product development across multiple release cycles.
• Bachelor / Master's degree in Human-Computer Interaction, Product Design, Human Factors, Graphic Design, Industrial Design, Cognitive Psychology, Computer Science. (MDes, MSc, MFA, etc.) in UX, HCI or a related discipline.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $132,000 to $207,000 with this range reflecting differences in candidate knowledge, skills and experience. #LI-RR1 #LI-remote

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy