Fetch are hiring a

Director, Product Design

About the Role

The Fetch Product Design team is responsible for the entirety of design within the Fetch app from user experience design to creative direction and production. Our goal is to deliver a fun experience that our shoppers (and partners) love and can’t live without.

Fetch is looking for experienced Directors to join our Product Design team. You will be working within a focused, balanced team; it is your responsibility to lead efforts that measurably improve people’s lives. You will lead our team’s culture through mentorship and thought leadership. You will help Fetch level up by infusing user-centered practices into your Collective and across the organization.

Product designers at Fetch must be…

• Risk-takers. You’ve got ample room to fail and no time to play it safe.
• Endlessly curious. You never hesitate to ask “why” and tirelessly seek out innovative solutions.
• Expert collaborators. You are equally comfortable working side-by-side with executive stakeholders, teammates, and non-technical colleagues as you are with your fellow designers.
• UI craftspeople. A background in visual design is not required but a well-practiced eye for detail & aesthetics absolutely is. You (and your team’s) shipped, mobile app work needs to knock our socks off.
• Radically scrappy. You thrive in ambiguity and won’t hesitate to get exactly what you need to keep moving ahead. You can get stuff done!
• Team-players. Our secret sauce is our team dynamic; we don’t have time for egos.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

By month 3 you will be…

• Managing 2+ direct reports inside your Collective (a group of multi-disciplinary teams focused on the same problem space) and coach them in:
  • Design strategy and continuous discovery
  • World-class UI design
  • Strategic, user-centered research & usability testing
  • Acquainted with the existing roadmap and vision
  • Learning our design process by contributing as an individual designer
  • Owning the team’s design roadmap; aligning to product area goals and beginning to shape near-term priorities

By month 6 you will be…

• Driving the design vision and strategy of your collective in collaboration with Product, Engineering, and Research
• Contributing to a long-term vision (6+ months) for your collective
• Resolving team-level tradeoffs across scope, speed, and quality—anticipating and mitigating delivery risks before they become problems
• Holding team members accountable for delivery quality—addressing performance gaps early and directly
• Identifying and addressing team health risks—burnout, unclear ownership, and misalignment—before they compound
• Maintaining trust under delivery pressure by surfacing and resolving disagreements early and directly

By year 1 you will be…

• Maintaining a high-functioning design practice for your Collective
• Influencing cross-functional partners on scope, priorities, and tradeoffs—pushing back clearly when work is misaligned
• Proactively managing dependencies and sequencing—ensuring stakeholders understand priorities, tradeoffs, and timelines
• Leading small cross-team efforts with defined scope and clear ownership
• Improving team-level processes—clearer requirements, better prioritization, stronger communication
• Coaching designers across many collectives

We’re looking for people who have:

• Player-coach leadership experience
• 3+ years of people management experience for Product Design team(s) or organization(s)
• Must have been for a consumer product at some point
• 8+ years of relevant experience, consumer, mobile app design experience required
• Exceptional eye for detail
• Experience with Figma
• Experience coaching designers on building research into their practice
• Experience partnering with animators and illustrators
• Bonus if you have experience working with Rive
• Technical acumen and experience designing for complex problems and tools
• Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced, startup environment