Ethos Laboratories are hiring a
Clinical Informatics & UX Design Intern
Description
About Ethos Laboratories
Ethos Laboratories is a specialty clinical laboratory focused on supporting providers who manage complex patients, including those in addiction recovery, chronic pain, and behavioral health. Our core strength is delivering clinically actionable insights through advanced toxicology, biochemical testing, and pharmacogenomics.
We partner directly with providers to improve adherence monitoring, clinical decision-making, and patient outcomes, supported by fast turnaround times, high-complexity testing, and robust reporting and analytics. With a strong foundation in innovation and a mission to help more people, Ethos is advancing how diagnostic data is used to inform care in real-world clinical settings.
Position Overview
Ethos Laboratories is seeking a highly motivated Clinical Informatics & UX Design Intern to support the design and optimization of user experiences within our laboratory information system. This role sits at the intersection of healthcare, informatics, and user experience design, focusing on translating complex clinical laboratory workflows into intuitive, visual, and user-centered system designs.
The intern will work closely with clinical, operational, and technical teams to understand real-world lab processes, map user journeys across the LIS, and develop storyboards and UX/UI concepts that improve usability, efficiency, and accuracy. This is a hands-on, high-impact opportunity to contribute to real healthcare systems used daily by clinicians and laboratory professionals.
Why This Role Stands Out
This internship is designed for students who want more than a typical UX role. You will work on real clinical systems used in high-volume healthcare environments, tackle complex workflows where design directly impacts patient care, and gain exposure to informatics, diagnostics, and operational systems at scale.
You will present your work directly to executive leadership and build a portfolio with real-world, production-relevant use cases. Top candidates will be those who are intellectually curious, systems-oriented, and excited to solve complex problems at the intersection of healthcare and technology.
Requirements
Key Responsibilities
- Workflow Storyboarding and Process Mapping
- Observe and document end-to-end laboratory workflows including accessioning, processing, testing, and reporting.
- Translate workflows into visual storyboards and user journey maps.
- Identify key user interactions, decision points, and areas of friction.
- UX/UI Design
- Design intuitive interfaces and workflows using tools such as Figma.
- Create wireframes, mockups, and interactive prototypes aligned to LIS functionality.
- Ensure designs support clinical accuracy, efficiency, and ease of use.
- User Research and Testing
- Conduct user interviews with lab staff and stakeholders.
- Gather feedback on current system usability.
- Support usability testing of proposed designs and iterate based on findings.
- Cross-Functional Collaboration
- Work with laboratory operations, IT, and leadership teams to align designs with real-world needs.
- Translate clinical requirements into user-centered design solutions.
- Optional (Based on Skillset)
- Assist in light front-end prototyping using HTML and CSS.
- Support design-to-development handoff processes.
What You Will Work On
- Mapping the sample lifecycle from collection to result reporting.
- Designing improved workflows for lab technicians within the LIS.
- Creating user flows for multi-step clinical processes.
- Identifying and reducing friction in high-volume lab operations.
Qualifications
Required
- Currently pursuing an undergraduate degree in Informatics, Human-Computer Interaction, Biomedical Informatics, UX/UI Design, or a related field.
- Experience with Figma or similar design tools.
- Basic understanding of user research methods.
- Strong visual communication and problem-solving skills.
- Interest in healthcare, clinical systems, or digital health.
Preferred
- Experience with HTML and CSS.
- Prior UX/UI project work or portfolio.
- Exposure to workflow mapping or process design.
- Interest in clinical environments or healthcare operations.
Application Requirement
Applicants must submit a portfolio demonstrating UX/UI design work. This should include examples of wireframes, prototypes, or interactive designs, as well as user research or usability testing projects. Experience with process mapping, journey mapping, or systems thinking is strongly preferred.
What You Will Gain
- Real-world experience working inside a high-complexity clinical laboratory.
- Exposure to healthcare systems, informatics, and diagnostics.
- Opportunity to build a portfolio of meaningful, real-world UX work.
- Direct collaboration with leadership and cross-functional teams.
- Insight into how design impacts patient care, clinical accuracy, and operational efficiency.
Internship Details
Duration: 12-week Summer Internship
Location: Newport, KY
Final Deliverable: Presentation of storyboard designs, UX concepts, and key insights to Ethos leadership
