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E.ON Next are hiring a

Digital UX Lead

We’re looking for a Digital UX Lead

We’re looking for a Digital UX Lead who brings warmth, curiosity and collaborative energy to shaping the lean UX practices behind our digital products. In this hands-on role, you’ll guide thoughtful research, empower cross-functional teams and help create digital experiences that feel intuitive, human and supportive for millions of people across eonnext.com and our customer apps.

Here’s a taste of what you’ll be doing:

  • Gently lead end-to-end UX and research projects, keeping work focused, lean and purpose-driven
  • Nurture lean UX and research practices, enabling quick learning and confident, customer-led decisions
  • Shape discovery activities - interviews, desk research, benchmarking, journey mapping to surface opportunities with clarity
  • Guide qualitative and quantitative research to ensure insights are meaningful, inclusive and actionable
  • Partner with Product Managers to craft thoughtful hypotheses and prioritised improvements
  • Collaborate closely with the Product Design Lead to create seamless, human-centred digital journeys
  • Champion insight storytelling through supportive workshops, narratives and clear reporting
  • Use AI and automation with care to accelerate synthesis, ideation and exploration
  • Foster accessibility, inclusivity and high-quality research throughout
  • Mentor and develop a small team, creating a safe, encouraging space for growth

Are we the perfect match?

  • 10+ years in UX and research for consumer digital products, including hands-on leadership
  • Experience using AI or automation in research and design thoughtfully
  • Strong grounding in discovery, framing and insight generation
  • Proven ability to deliver research that shapes design and drives impact
  • Confidence in lean UX and lean research approaches
  • Strength in analysis, synthesis and translating complexity into clarity
  • Collaborative and empathetic partnering across Product, Engineering, Data and Design
  • Leadership style rooted in inclusion, encouragement and shared success

It would be great if you had

  • Experience guiding multi-disciplinary teams through discovery
  • Expertise in storytelling through insight-led narratives
  • Familiarity with accessible design and inclusive research
  • Comfort navigating ambiguity with openness and calm
  • A nurturing approach to coaching, mentoring, and team development

Here’s what else you need to know

Role may close earlier due to high applications. Competitive salary
Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
Excellent parental leave allowance.
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.