Clayton are hiring a

End User Experience Intern

Are you looking for a dynamic internship in a lively workplace committed to building great homes and neighborhoods?

Arbor is one of the fastest growing new home builders in the Midwest. We are looking for interns with enthusiasm and skill to help provide even better experiences and higher-quality projects. When it comes to what sets Arbor apart from other new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

• Exposure to executive leadership
• Opportunity to work with the largest new home builder in Indianapolis
• Team outings and company sponsored volunteer events
• Shadowing and training experiences with knowledgeable professionals
• Flexible schedule for students
• Compensation available

What Will You Be Doing?

• Provide an exceptional customer service experience in a positive manner
• Be a clear and positive communicator at all times
• Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention
• Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request
• Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, Tier 1 technician
• Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system
• Be diligent in creating tickets for walk ups to track volume and types of issues handled
• Able to gather information, triage, obtain screenshots, ask questions, and create tickets
• Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technology needs
• Distributes new and replacement equipment for onboarding and tech refresh for employees
• Brings ideas to add efficiencies and process improvements to role
• Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.
• Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures

Familiarity with the following technology:

• Active Directory
• Microsoft 365
• Cisco Meraki
• General Networking
• Laptop Imaging
• Multi-Factor Authentication
• Laptops, Dock Units, Monitors, and cabling
• Wi-Fi, Bluetooth
• Mobile Phone device setup (iPhone)
• Microsoft Intune
• Security and Update Patching
• Remote Control support software
• Desktop / Laptop Hardware troubleshooting
• Microsoft Teams

What Will You Bring?

• High School Diploma
• 2 years of Collegiate course work (Sophomore/Junior/Senior Grade Level)

Relocation Assistance is not available.
Remote Work is not available – must be located in Indianapolis, IN.
Business Unit - Arbor Homes