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City of Toronto are hiring a

SENIOR USER EXPERIENCE & INTERFACE DESIGNER

Job ID: 59723

Job Category: Information & Technology

Division & Section: Technology Services, Technology Standardization Delivery

Work Location: 55 John St, Toronto, ON M5V 3C6

Job Type & Duration: Temporary, Full-time (12 months)

Salary: $113,683 - $155,216

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non Union

Number of Positions Open: 1

Posting Period: 29-Sept-2025 to 15-Oct-2025

Join the City of Toronto's Technology Services Division as a Senior User Experience and Interface Designer. In this role, you will be leading a team of UX/UI designers to design the City's digital products and services with user-centered design best practices and following the City of Toronto's Web Application User Interface Standards and Digital Accessibility Standards. You will work with client divisions, and collaborate with multiple teams (including development, quality assurance, and communications) to understand their requirements and design wireframes and full prototypes to communicate the end user experiences. You will develop and promote the City's design library and ensure that applications are built to meet the City's Standards.

Major Responsibilities:

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Designs and applies User Experience Design/User Interface Design (UX/UI) and user-centered design best practices to projects, ensuring all digital products and services are high-quality, accessible, and meet business objectives.
  • Negotiates with senior management, clients and various partners to balance competing goals and priorities. Designs and implements strategic digital products and services that meet design and production standards and are in accordance with legislative requirements.
  • Identifies and prioritizes design debt, addressing areas for improvement, ensuring that design standards are maintained.
  • Collaborates with clients to translate business requirements into mock-ups; written and diagrammatic documentation, and prototypes for testing, validation, and production. Ensures, continuously involvement throughout development to meet client needs.
  • Leads and/or supports the identification of staff/resource requirements/ allocations as well as recruitment efforts to meet project and business requirements.
  • Manages the sustainment of solutions to ensure applications are available, including the recording all change requests, maintaining, and satisfying business requirements, as well as monitoring and tracking new business solutions requirements, assessing impact, prioritizing and seeking changes.
  • Leads and advocates for the development, maintenance and usage of design standard documentation in collaboration with internal and external colleagues and divisional clients.
  • Designs and recommends innovative approaches and adopts new human-centric techniques based on industry standards to ensure applications are modern and user-friendly, including transitioning to new design tools and updates techniques in response to changes in legislation such as AODA to maintain compliance.
  • Develops and maintains the City's design system, including the creation of new design patterns.
  • Ensures that all applications adhere to digital accessibility standards and compliance to the Accessibility for Ontarians with Disabilities Act (AODA), promoting inclusivity and accessibility.
  • Supports the design and sustainment of web and mobile front-end development as well as the standards to support the City's web presence, while supporting Division's in their online service delivery, customer service and customer experience improvements.
  • Analyzes and assesses organizational effectiveness issues and prepares confidential reports on program and service delivery improvements, changes, systems, processes, and practices and makes recommendations.
  • Develops business cases and reports to senior management related to staff/resource requirements/allocations, financial and operational plans, alternate service delivery and recommendations for changes in project management methods and business processes.
  • Supports the Manager and leads a team in advocating and delivering effective UX/UI standards and designs.
  • Provides in depth advice to clients on design best practices and standards, ensuring adherence to City of Toronto and Web Content Accessibility Guidelines.
  • Leads, advises and presents high-fidelity mock-ups to divisional clients and partners, incorporating feedback into design iterations to ensure a consistent and seamless user experience.
  • Evaluates and recommends technical solutions and professional services throughout the solution delivery process.
  • Evaluates the work performance of external service providers, ensuring quality, timeliness, cost-effectiveness and completion of required tasks.
  • Recommends changes in business methods and processes, identifying opportunities for efficiencies and cost savings. Prepares reports outlining scenarios involving operational or labour utilization issues and changes to staffing levels and/or resource allocations.
  • Stays current on UX design trends and techniques, advising senior management on the adoption of new technologies and/or processes.
  • Supports and monitors the technology aspects of the City of Toronto's corporate web platforms, including the corporate web content management system, corporate website search engine, intranet website and other related systems, to ensure a robust public and staff facing web performance that will support the City's online and mobile service delivery.

Key Qualifications:

Your application for the role of Senior User Experience & Interface Designer should describe your qualifications as they relate to:

  • Considerable experience in User Experience and User Interface Design, demonstrated through prototyping, wireframing, usability studies and working with design specifications.
  • Considerable experience working with business users to determine their requirements; lead design workshops (including remote workshops), gain consensus, and present recommended design solutions.
  • Considerable experience in prototyping using Figma and other design tools, including design, prototyping, building components, and communicating designs to others.
  • Considerable experience is developing and maintaining design systems and in designing applications following the design system.
  • Experience in coaching, training and/or providing work direction to team members and assessing outcomes.
  • Experience in applying WCAG 2.1 (W3C Web Content Accessibility Guidelines 2.1) in the design of websites and web applications across a range of technologies and type of devices (e.g., desktop, mobile).
  • Post-secondary education or certification in Digital or User Experience Design is considered an asset.
  • Strong inter-personal skills with the ability to work effectively as a member of a team, collaboratively with others in multidisciplinary team environment and work independently, as required.
  • Strong analytical, problem-solving, listening, and interacting skills.
  • Ability to work with competing demands, prioritize and meet deadlines.
  • Highly developed facilitation, problem-solving, and conflict resolution skills.
  • Exceptional ability to seamlessly distill very technical concepts to business users and vice versa.
  • Exceptionally self-motivated and directed approach, with a strong attention to detail and organization.
  • Knowledge and experience with Adobe Creative Suite, specifically Photoshop and Illustrator is an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.