Circle K are hiring a

Service Designer – Global UX & Design

Service Designer – Global UX & Design

Location: Charlotte, NC or Tempe, AZ

Be a key part of Circle K’s journey as we create the future of our customer experience through an exciting digital transformation. We are dedicated to fostering a dynamic and innovative product and UX culture, where your work will directly contribute to making life easier for millions of our customers worldwide. This is a fantastic chance to leverage your skills to influence a major global enterprise, drive significant improvements, and explore international opportunities within a company committed to growth and winning in the market.

What You'll Do

The Service Designer plays a pivotal role in enhancing the overall service experience for users by deeply understanding their needs and translating them into innovative, user-centered design solutions. Operating at both strategic and operational levels, this role focuses on researching target customers, facilitating collaborative workshops, and contributing to UX design across desktop and mobile platforms.

The Service Designer collaborates closely with UX designers, product managers, and stakeholders to ensure that services align with user expectations and business objectives. By building relationships and trust across teams, this role advocates for user-centric design, influencing team roadmaps and driving continuous improvement in the service experience.

To succeed, the Service Designer must possess strong expertise in design research, facilitation, and UX design, combined with excellent communication skills in English and Norwegian to articulate findings and concepts clearly while balancing user needs and organizational goals.

Key Responsibilities

Service Design Strategy and Vision

• Contribute to the development of service design strategies that align with business objectives.
• Help define a user experience vision and inspire cross-functional teams to execute against it.

User Research and Insights

• Conduct design research to define target customers and uncover their needs, problems, and opportunities.
• Synthesize large volumes of user interview data to deliver actionable insights that inform design decisions.

Facilitation and Collaboration

• Facilitate user-journey mapping workshops to identify and solve user problems collaboratively.
• Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions.

Design Execution and Iteration

• Conceive of and contribute to UX design from problem discovery to ideation through to usability testing.
• Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences.
• Influence team roadmaps to prioritize and integrate experience enhancements.

Stakeholder Engagement

• Build relationships and trust with stakeholders, peers, and working groups.
• Communicate research findings, design concepts, and rationales effectively to influence decision-making and team alignment.

Accountabilities

• Deliver actionable insights from user research to guide service design decisions.
• Facilitate impactful workshops that produce clear user journeys, innovative ideas, and validated prototypes.
• Produce high-quality, creative design contributions that enhance the service experience across platforms.
• Ensure research findings and design rationales are clearly communicated to stakeholders and integrated into team processes.
• Collaborate effectively with cross-functional teams to embed user-centric design into product and service development.

Job Qualification and Skills

Technical (Hard Skills):

• Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience.
• A portfolio demonstrating design research, storytelling, and UX design capabilities.
• Proficiency in Figma prototyping.
• Experience using design research methods to discover user problems and opportunities.
• Experience synthesizing large volumes of user interview data (preferred).
• Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment.
• Excellent written and verbal communication skills in English and Norwegian.
• Self-motivated with the ability to work independently and collaboratively with stakeholders.

Interpersonal (Soft Skills):

• Collaborative mindset with the ability to build trust and relationships across teams.
• Strong communication skills to articulate complex ideas and research findings clearly to varied audiences.
• Innovative and creative thinking with a passion for solving user problems through design.
• Highly organized, capable of managing multiple tasks and priorities effectively.

Reporting & Collaboration

Reports to: UX Manager within the Domain
Works closely with: UX Researchers, UX/Service Designers, UI Designers, Product Managers, Engineering Teams and others.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.