Capital One are hiring a

Senior Associate, Product Designer

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario, Senior Associate, Product Designer

About Capital One Canada

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Our Experience Design (XD) Team is at the forefront of enriching our customers’ lives with exceptional digital experiences and we need an experienced Product Designer (Senior Associate) to help us in our mission of changing banking for good. We’re looking for a team player who can apply their skills and talents to make a true impact on our customers. We love to experiment and learn, we are excited about our future, and we need your help to get there!

About the Role

What we’re looking for from you:

• Your understanding of user-centred design processes means you can balance customer needs with business goals.
• You possess a strong visual design sensibility and are passionate about crafting accurate, high-fidelity interfaces that adhere to established design systems.
• You think user-first, and enjoy the challenge of delivering evidence-based, accessible design solutions.
• You know why the details matter and are excited by finding creative solutions to navigating industry regulations and constraints.
• You possess a thoughtful, inclusive, and empathetic approach to design that meets every customer where they are.
• You continuously seek to improve professionally and personally through trial and error, experimentation and learning from others.
• You thrive in collaborative, team-based environments where teaching, coaching and mentoring are a part of your daily activities.
• You have experience working closely with Product and Engineering and have a deep understanding of the processes and technology used to build next generation web & mobile experiences.
• You are excited about the idea of working at our office that’s right in the heart of the financial district, 3 days a week.
• You have a growth mindset and are curious about exploring new tools or design methodologies to upskill your craft.

Your Responsibilities

• Be a critical and contributing member of the Experience Design team, focused on helping to influence strategy and execution of the overall user experience.
• Work closely with mobile product and engineering teams in an agile, iterative, data-informed product development environment.
• Help to define and refine user experiences, from supporting requirements gathering and user research efforts, through user flow mapping, prototyping, and UI design.
• Design experiences that make complex tasks and workflows simple and intuitive for all customers.
• Create prototypes, wireframes, sketches, user flows, journey maps and other digital tools to test and improve user experiences in collaboration with key stakeholders across the organization.
• Contribute to the ongoing development and refinement of our design system.
• Collect user research and integrate feedback as part of your design process.
• Help to brainstorm and propose design solutions that take our products to the next level, while keeping the product direction, visuals and user experience in consideration.
• Help to drive design team culture by participating in and helping to lead ceremonies and team events.
• Help to champion user-centred design through demonstrating concrete design impact across the organization.

Basic Qualifications

• At least 4-5 years of UX/Product Design experience, ideally with consumer and/or mobile products.
• Product Design experience with a focus on native mobile (iOS & Android).
• Experience with information architecture, page hierarchies, user flows, UX research, wireframing, design systems, and user-centred design principles.
• Strong working knowledge of HTML/CSS and Generative AI.
• Expert knowledge of both UX and UI best practices, theory and design processes.
• Advanced knowledge of responsive design and accessibility standards.
• Expert working knowledge of industry tools - Figma, Figjam.
• A portfolio that demonstrates your involvement throughout the design cycle, with a focus on your visual design, conceptual thinking and problem-solving skills in responsive websites, and a showcase of design impact.

Preferred Qualifications

• Prior experience in Banking/Financial Services.
• Works effectively in an agile environment and is proficient in agile/project management methodologies.

Working at Capital One

• Enjoy a hybrid work environment, with 3 days in the office.
• Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
• Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents.
• With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.