BSI are hiring a

Senior UX Designer

Great that you're thinking about a career with BSI!

Job Title: Senior UX Designer - Digital Experience

Location: Chiswick, UK

About the role

We’re looking for a Senior UX Designer who brings a blend of strategic thinking and hands-on design skills to help elevate BSI’s global web experience. This role sits within Group Marketing and plays a key part in improving user journeys, refining our digital design systems, and tailoring experiences across multiple regions and audiences.

You’ll be involved in the full UX process—from discovery to delivery—contributing to both BAU and long-term transformation projects. While not a formal people manager, you’ll operate with a high level of ownership, collaborating across brand, digital, and technical teams to advocate for UX best practices, improve stakeholder alignment, and help evolve the digital brand.

This is an ideal role for someone who enjoys liaising with stakeholders, influencing UX direction, and applying strategic oversight—while still rolling up their sleeves to prototype, test, and iterate on solutions.

Responsibilities:

• Design and optimize user journeys, prototypes, and wireframes using Figma
• Translate research and analytics (e.g., GA4, heatmaps) into user-centric improvements
• Support the consolidation of our design system and rollout of global experiences
• Work with development teams to ensure design handover and functionality
• Enhance personalization and targeting across B2B web journeys
• Contribute to UX strategy, community, and toolkit under the Head of UX

To be successful in the role, you will have:

• Strong UX experience across large-scale, multilingual websites
• Proficiency in Figma, design thinking, and agile/waterfall methods
• Ability to turn data into insight using tools like GA4, Lucky Orange, or FullStory
• Familiarity with AI in UX, user behavior analysis, and audience segmentation
• Collaborative and autonomous—comfortable working with various departments

BSI offers a competitive total reward package, including:

• Independent and varied job in an international environment
• Flexible working hours
• Ongoing training and development with 27-days annual leave
• Paid sick leave, bank holidays
• Health insurance, life insurance
• Pension plan with company contribution, car allowance (dependent on role)
• Income protection, paid maternity, paternity and parental leave
• Adoption leave, compassionate leave, paid bereavement leave
• Learning and development opportunities
• A wide range of flexible benefits that you can tailor to suit your lifestyle

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

Our Excellence Behaviours:

Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.