[{"data":1,"prerenderedAt":169},["ShallowReactive",2],{"joblist-content":3},{"id":4,"title":5,"body":6,"description":149,"extension":150,"meta":151,"navigation":163,"path":164,"rawbody":165,"seo":166,"stem":167,"__hash__":168},"job_listings_real/job-listing/bny-mellon-vice-president-user-experience-ux-service-designer-senior-27-apr.md","Vice President, User Experience, UX/Service Designer @ BNY Mellon",{"type":7,"value":8,"toc":137},"minimark",[9,14,19,23,27,30,33,37,68,72,101,105,113,116,127,131,134],[10,11,13],"h2",{"id":12},"bny-mellon-are-hiring-a","BNY Mellon are hiring a",[15,16,18],"h1",{"id":17},"vice-president-user-experience-uxservice-designer","Vice President, User Experience, UX/Service Designer",[20,21,18],"h3",{"id":22},"vice-president-user-experience-uxservice-designer-1",[24,25,26],"p",{},"At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.",[24,28,29],{},"Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.",[24,31,32],{},"We’re seeking a future team member for the role of Vice President, User Experience II, UX/Service Designer to join our EMEA Innovation Center team. This role is located in London, UK.",[20,34,36],{"id":35},"in-this-role-youll-make-an-impact-in-the-following-ways","In this role, you’ll make an impact in the following ways:",[38,39,40,44,47,50,53,56,59,62,65],"ul",{},[41,42,43],"li",{},"Lead end-to-end service design for complex journeys (internal and client-facing), from discovery to implementation, covering policies, processes, people, technology, and data.",[41,45,46],{},"Produce and socialize current and future-state journey maps that make complexity legible and actionable.",[41,48,49],{},"Identify opportunities to remove failure demand, reduce risk and controls burden, and improve throughput, aligning recommendations with business goals and constraints.",[41,51,52],{},"Plan and execute mixed methods discovery, including interviews, contextual inquiry, and service data analysis, translating disparate insights into clear problem framing and design direction.",[41,54,55],{},"Facilitate workshops (framing, prioritization, co-design) that align internal stakeholders with competing objectives.",[41,57,58],{},"Create clear, executive-ready visual artefacts such as journey maps, prototypes, and experience narratives or readout decks to align stakeholders and make progress.",[41,60,61],{},"Translate service concepts into flows, wireframes, and interactive prototypes; run evaluative testing and iterate rapidly.",[41,63,64],{},"Collaborate with cross-functional teams to ship usable, accessible experiences.",[41,66,67],{},"Support design delivery with design tokens/patterns and contribute to the design system.",[20,69,71],{"id":70},"to-be-successful-in-this-role-were-seeking-the-following","To be successful in this role, we’re seeking the following:",[38,73,74,77,80,83,86,89,92,95,98],{},[41,75,76],{},"Extensive experience in Service Design, Product/UX Design, or adjacent roles, including complex, multi-stakeholder environments (regulated sectors a plus).",[41,78,79],{},"Strong evidence/portfolio of end-to-end service design work showing impact on outcomes (efficiency, adoption, satisfaction, risk reduction), not just UI deliverables.",[41,81,82],{},"Strong capability in journey mapping, systems thinking, and operating model impact.",[41,84,85],{},"Ability to execute UX when needed: flows, wireframes, interactive prototypes, and tools like Figma/FigJam.",[41,87,88],{},"Research experience across discovery and evaluative methods; adept at synthesizing qualitative and quantitative evidence into clear recommendations.",[41,90,91],{},"Proven stakeholder influence, facilitating alignment across Product, Engineering, Operations, Risk/Compliance, and Data.",[41,93,94],{},"Strong communicator: concise writing, crisp visuals, persuasive narratives; excellent workshop facilitation and stakeholder presentation skills.",[41,96,97],{},"Comfortable in ambiguity; curious, keen explorer in integrating AI into their own workflow, analytical, and diligent in learning new domains quickly.",[41,99,100],{},"Confident working within policy, governance, and regulatory constraints.",[20,102,104],{"id":103},"nice-to-have","Nice to Have:",[38,106,107,110],{},[41,108,109],{},"Experience in financial services.",[41,111,112],{},"Exposure to risk & controls, capital markets, or data-heavy operational services.",[24,114,115],{},"At BNY, our culture speaks for itself, check out the latest BNY news. Here’s a few of our recent awards:",[38,117,118,121,124],{},[41,119,120],{},"America’s Most Innovative Companies, Fortune, 2025",[41,122,123],{},"World’s Most Admired Companies, Fortune 2025",[41,125,126],{},"“Most Just Companies”, Just Capital and CNBC, 2025",[20,128,130],{"id":129},"our-benefits-and-rewards","Our Benefits and Rewards:",[24,132,133],{},"BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.",[24,135,136],{},"BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.",{"title":138,"searchDepth":139,"depth":139,"links":140},"",2,[141],{"id":12,"depth":139,"text":13,"children":142},[143,145,146,147,148],{"id":22,"depth":144,"text":18},3,{"id":35,"depth":144,"text":36},{"id":70,"depth":144,"text":71},{"id":103,"depth":144,"text":104},{"id":129,"depth":144,"text":130},"BNY Mellon are hiring a Vice President, User Experience, UX/Service Designer.","md",{"jobTitle":18,"company":152,"yearsExperience":153,"metaLocation":154,"datePosted":155,"country":156,"cleanTitle":157,"addressRegionApi":158,"streetAddress":159,"postalCode":160,"employmentType":161,"applicationLink":162},"BNY Mellon","Senior-level","City of London","2026-04-27","United Kingdom","null","GT LON","160 Queen Victoria Street","EC4V 4LA","FULL_TIME","https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/74202",true,"/job-listing/bny-mellon-vice-president-user-experience-ux-service-designer-senior-27-apr","---\ntitle: 'Vice President, User Experience, UX/Service Designer @ BNY Mellon'\ndescription: 'BNY Mellon are hiring a Vice President, User Experience, UX/Service Designer.'\njobTitle: 'Vice President, User Experience, UX/Service Designer'\ncompany: 'BNY Mellon'\nyearsExperience: 'Senior-level'\nmetaLocation: 'City of London'\ndatePosted: '2026-04-27'\ncountry: 'United Kingdom'\ncleanTitle: 'null'\naddressRegionApi: 'GT LON'\nstreetAddress: '160 Queen Victoria Street'\npostalCode: 'EC4V 4LA'\nemploymentType: 'FULL_TIME'\napplicationLink: 'https://eofe.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/74202'\n---\n\n## BNY Mellon are hiring a\n# Vice President, User Experience, UX/Service Designer\n\n### Vice President, User Experience, UX/Service Designer\n\nAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.\n\nRecognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.\n\nWe’re seeking a future team member for the role of Vice President, User Experience II, UX/Service Designer to join our EMEA Innovation Center team. This role is located in London, UK.\n\n### In this role, you’ll make an impact in the following ways:\n\n- Lead end-to-end service design for complex journeys (internal and client-facing), from discovery to implementation, covering policies, processes, people, technology, and data.\n- Produce and socialize current and future-state journey maps that make complexity legible and actionable.\n- Identify opportunities to remove failure demand, reduce risk and controls burden, and improve throughput, aligning recommendations with business goals and constraints.\n- Plan and execute mixed methods discovery, including interviews, contextual inquiry, and service data analysis, translating disparate insights into clear problem framing and design direction.\n- Facilitate workshops (framing, prioritization, co-design) that align internal stakeholders with competing objectives.\n- Create clear, executive-ready visual artefacts such as journey maps, prototypes, and experience narratives or readout decks to align stakeholders and make progress.\n- Translate service concepts into flows, wireframes, and interactive prototypes; run evaluative testing and iterate rapidly.\n- Collaborate with cross-functional teams to ship usable, accessible experiences.\n- Support design delivery with design tokens/patterns and contribute to the design system.\n\n### To be successful in this role, we’re seeking the following:\n\n- Extensive experience in Service Design, Product/UX Design, or adjacent roles, including complex, multi-stakeholder environments (regulated sectors a plus).\n- Strong evidence/portfolio of end-to-end service design work showing impact on outcomes (efficiency, adoption, satisfaction, risk reduction), not just UI deliverables.\n- Strong capability in journey mapping, systems thinking, and operating model impact.\n- Ability to execute UX when needed: flows, wireframes, interactive prototypes, and tools like Figma/FigJam.\n- Research experience across discovery and evaluative methods; adept at synthesizing qualitative and quantitative evidence into clear recommendations.\n- Proven stakeholder influence, facilitating alignment across Product, Engineering, Operations, Risk/Compliance, and Data.\n- Strong communicator: concise writing, crisp visuals, persuasive narratives; excellent workshop facilitation and stakeholder presentation skills.\n- Comfortable in ambiguity; curious, keen explorer in integrating AI into their own workflow, analytical, and diligent in learning new domains quickly.\n- Confident working within policy, governance, and regulatory constraints.\n\n### Nice to Have:\n\n- Experience in financial services.\n- Exposure to risk & controls, capital markets, or data-heavy operational services.\n\nAt BNY, our culture speaks for itself, check out the latest BNY news. Here’s a few of our recent awards:\n\n- America’s Most Innovative Companies, Fortune, 2025\n- World’s Most Admired Companies, Fortune 2025\n- “Most Just Companies”, Just Capital and CNBC, 2025\n\n### Our Benefits and Rewards:\n\nBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.\n\nBNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.",{"title":5,"description":149},"job-listing/bny-mellon-vice-president-user-experience-ux-service-designer-senior-27-apr","kHDb5_d_NCjpcrw33vVF5bfBHoT-mvDkkmTeGpBkjC4",1777336191729]