[{"data":1,"prerenderedAt":358},["ShallowReactive",2],{"joblist-content":3},{"id":4,"title":5,"body":6,"description":339,"extension":340,"meta":341,"navigation":352,"path":353,"rawbody":354,"seo":355,"stem":356,"__hash__":357},"job_listings_real/job-listing/bmo-manager-user-experience-design-management-27-jun.md","Manager, User Experience & Design @ BMO",{"type":7,"value":8,"toc":324},"minimark",[9,14,19,24,28,32,35,39,42,46,204,208,294,298,301,305,308,312,315,318,321],[10,11,13],"h2",{"id":12},"bmo-are-hiring-a","BMO are hiring a",[15,16,18],"h1",{"id":17},"manager-user-experience-design","Manager, User Experience & Design",[20,21,23],"h3",{"id":22},"application-deadline","Application Deadline",[25,26,27],"p",{},"06/28/2026",[20,29,31],{"id":30},"address","Address",[25,33,34],{},"100 King Street West",[20,36,38],{"id":37},"job-family-group","Job Family Group",[25,40,41],{},"Customer Solutions",[20,43,45],{"id":44},"key-responsibilities","Key Responsibilities",[47,48,49,71,90,109,131],"ol",{},[50,51,52,56],"li",{},[53,54,55],"strong",{},"Team Leadership & Delivery",[57,58,59,62,65,68],"ul",{},[50,60,61],{},"Lead and mentor a multidisciplinary team of UX designers, UX researchers, and UI specialists.",[50,63,64],{},"Define team structure, capacity planning, and work prioritization across initiatives.",[50,66,67],{},"Drive high-quality execution of design deliverables across digital products and platforms.",[50,69,70],{},"Foster a culture of continuous improvement, innovation, and user-first thinking.",[50,72,73,76],{},[53,74,75],{},"UX Strategy & Planning",[57,77,78,81,84,87],{},[50,79,80],{},"Define and evolve the UX vision aligned to business strategy, digital roadmap, and KPIs.",[50,82,83],{},"Translate strategic objectives into actionable design principles and experience frameworks.",[50,85,86],{},"Partner with Product (BCE Team), Development Squads, and Digital Leadership to shape roadmap priorities.",[50,88,89],{},"Advocate for UX maturity, ensuring design is embedded early in product lifecycle.",[50,91,92,95],{},[53,93,94],{},"User Research & Usability",[57,96,97,100,103,106],{},[50,98,99],{},"Establish and oversee user research programs (qualitative and quantitative).",[50,101,102],{},"Ensure designs are evidence-based through usability testing, analytics, and feedback loops.",[50,104,105],{},"Translate insights into actionable design improvements and measurable outcomes.",[50,107,108],{},"Promote data-driven decision-making across product and experience design.",[50,110,111,114],{},[53,112,113],{},"Design Governance & Design System (DSM v2.0)",[57,115,116,119,122,125,128],{},[50,117,118],{},"Act as the primary point of contact for all new and existing change requests related to the BMO GAM Design System (DSM v2.0).",[50,120,121],{},"Define, implement, and maintain design governance frameworks, standards, and approval workflows.",[50,123,124],{},"Ensure consistency, scalability, and reuse of components across all platforms.",[50,126,127],{},"Oversee evolution and adoption of the design system across teams and vendors.",[50,129,130],{},"Manage design QA and ensure adherence to accessibility, compliance, and brand standards.",[50,132,133,136],{},[53,134,135],{},"Cross-Functional Collaboration",[57,137,138,141,144,147,150,153,156,159,162,165,168,171,174,177,180,183,186,189,192,195,198,201],{},[50,139,140],{},"Partner closely with Product Managers, Scrum Masters, Developers, and QA teams to ensure design feasibility and alignment.",[50,142,143],{},"Embed design processes into agile delivery (e.g., sprint cycles, backlog grooming, refinement).",[50,145,146],{},"Act as the design authority in project execution, ensuring designs are implemented as intended.",[50,148,149],{},"Collaborate with marketing, content, and analytics teams to optimize end-to-end user journeys.",[50,151,152],{},"Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints.",[50,154,155],{},"Understands logical user flows focusing on interaction models, navigation, and usage.",[50,157,158],{},"Applies user-centered design processes to create satisfying and compelling experiences for users of a product.",[50,160,161],{},"Conducts user research and testing, develops wireframes and task flows based on user needs.",[50,163,164],{},"Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming, and web technologies.",[50,166,167],{},"Works with cross-functional teams including engineering, product management, and user research.",[50,169,170],{},"Chooses and implements the best design techniques and tests for usability.",[50,172,173],{},"Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.",[50,175,176],{},"Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.",[50,178,179],{},"Creates simple prototypes that convey the intent of initial ideas and thoughts.",[50,181,182],{},"Understands the user and business needs and transforms them into a digital experience.",[50,184,185],{},"Creates sitemaps and determines the information architecture, makes wireframes, and prototypes.",[50,187,188],{},"Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.",[50,190,191],{},"Provides specialized consulting, analytical, and technical support.",[50,193,194],{},"Exercises judgment to identify, diagnose, and solve problems within given rules.",[50,196,197],{},"Works independently and regularly handles non-routine situations.",[50,199,200],{},"Broader work or accountabilities may be assigned as needed.",[50,202,203],{},"Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role.",[20,205,207],{"id":206},"qualifications","Qualifications",[57,209,210,218,253,288,291],{},[50,211,212,213],{},"Foundational level of proficiency in:",[57,214,215],{},[50,216,217],{},"User Interface Design.",[50,219,220,221],{},"Intermediate level of proficiency in:",[57,222,223,226,229,232,235,238,241,244,247,250],{},[50,224,225],{},"Design Pattern/(User Behavior).",[50,227,228],{},"Imaging Tools.",[50,230,231],{},"Web Analytics.",[50,233,234],{},"Media Content and Graphic Designs.",[50,236,237],{},"Emotional agility.",[50,239,240],{},"Adaptability.",[50,242,243],{},"Verbal & written communication skills.",[50,245,246],{},"Collaboration & team skills.",[50,248,249],{},"Analytical and problem-solving skills.",[50,251,252],{},"Data-driven decision making.",[50,254,255,256],{},"Advanced level of proficiency in:",[57,257,258,261,264,267,270,273,276,279,282,285],{},[50,259,260],{},"Business Requirements Definition, Analysis, and Mapping.",[50,262,263],{},"Accessibility.",[50,265,266],{},"Responsive design.",[50,268,269],{},"Storytelling.",[50,271,272],{},"Usability Evaluation.",[50,274,275],{},"Design Thinking.",[50,277,278],{},"Human Centricity aspects.",[50,280,281],{},"User Experience Design.",[50,283,284],{},"User Research.",[50,286,287],{},"Customer Centricity.",[50,289,290],{},"Typically between 5 - 7 years of relevant experience and post-secondary degree in the related field of study or an equivalent combination of education and experience.",[50,292,293],{},"Deep knowledge and technical proficiency gained through extensive education and business experience.",[20,295,297],{"id":296},"salary","Salary",[25,299,300],{},"$75,900.00 - $141,900.00",[20,302,304],{"id":303},"pay-type","Pay Type",[25,306,307],{},"Salaried",[20,309,311],{"id":310},"about-us","About Us",[25,313,314],{},"At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.",[25,316,317],{},"As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset.",[25,319,320],{},"BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.",[25,322,323],{},"Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.",{"title":325,"searchDepth":326,"depth":326,"links":327},"",2,[328],{"id":12,"depth":326,"text":13,"children":329},[330,332,333,334,335,336,337,338],{"id":22,"depth":331,"text":23},3,{"id":30,"depth":331,"text":31},{"id":37,"depth":331,"text":38},{"id":44,"depth":331,"text":45},{"id":206,"depth":331,"text":207},{"id":296,"depth":331,"text":297},{"id":303,"depth":331,"text":304},{"id":310,"depth":331,"text":311},"BMO are hiring a Manager, User Experience & Design.","md",{"jobTitle":18,"company":342,"yearsExperience":343,"metaLocation":344,"datePosted":345,"country":346,"salary":347,"cleanTitle":348,"employmentType":349,"benefits":350,"applicationLink":351},"BMO","Management-level","Toronto","2026-06-27","Canada","$75k - $141k","null","FULL_TIME","Health benefits, Retirement benefits","https://bmo.wd3.myworkdayjobs.com/Privileged/job/Toronto-ON-CAN/Manager--User-Experience---Design_R260019156",true,"/job-listing/bmo-manager-user-experience-design-management-27-jun","---\ntitle: 'Manager, User Experience & Design @ BMO'\ndescription: 'BMO are hiring a Manager, User Experience & Design.'\njobTitle: 'Manager, User Experience & Design'\ncompany: 'BMO'\nyearsExperience: 'Management-level'\nmetaLocation: 'Toronto'\ndatePosted: '2026-06-27'\ncountry: 'Canada'\nsalary: '$75k - $141k'\ncleanTitle: 'null'\nemploymentType: 'FULL_TIME'\nbenefits: 'Health benefits, Retirement benefits'\napplicationLink: 'https://bmo.wd3.myworkdayjobs.com/Privileged/job/Toronto-ON-CAN/Manager--User-Experience---Design_R260019156'\n---\n\n## BMO are hiring a\n# Manager, User Experience & Design\n\n### Application Deadline\n06/28/2026\n\n### Address\n100 King Street West\n\n### Job Family Group\nCustomer Solutions\n\n### Key Responsibilities\n\n1. **Team Leadership & Delivery**\n   - Lead and mentor a multidisciplinary team of UX designers, UX researchers, and UI specialists.\n   - Define team structure, capacity planning, and work prioritization across initiatives.\n   - Drive high-quality execution of design deliverables across digital products and platforms.\n   - Foster a culture of continuous improvement, innovation, and user-first thinking.\n\n2. **UX Strategy & Planning**\n   - Define and evolve the UX vision aligned to business strategy, digital roadmap, and KPIs.\n   - Translate strategic objectives into actionable design principles and experience frameworks.\n   - Partner with Product (BCE Team), Development Squads, and Digital Leadership to shape roadmap priorities.\n   - Advocate for UX maturity, ensuring design is embedded early in product lifecycle.\n\n3. **User Research & Usability**\n   - Establish and oversee user research programs (qualitative and quantitative).\n   - Ensure designs are evidence-based through usability testing, analytics, and feedback loops.\n   - Translate insights into actionable design improvements and measurable outcomes.\n   - Promote data-driven decision-making across product and experience design.\n\n4. **Design Governance & Design System (DSM v2.0)**\n   - Act as the primary point of contact for all new and existing change requests related to the BMO GAM Design System (DSM v2.0).\n   - Define, implement, and maintain design governance frameworks, standards, and approval workflows.\n   - Ensure consistency, scalability, and reuse of components across all platforms.\n   - Oversee evolution and adoption of the design system across teams and vendors.\n   - Manage design QA and ensure adherence to accessibility, compliance, and brand standards.\n\n5. **Cross-Functional Collaboration**\n   - Partner closely with Product Managers, Scrum Masters, Developers, and QA teams to ensure design feasibility and alignment.\n   - Embed design processes into agile delivery (e.g., sprint cycles, backlog grooming, refinement).\n   - Act as the design authority in project execution, ensuring designs are implemented as intended.\n   - Collaborate with marketing, content, and analytics teams to optimize end-to-end user journeys.\n   - Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints.\n   - Understands logical user flows focusing on interaction models, navigation, and usage.\n   - Applies user-centered design processes to create satisfying and compelling experiences for users of a product. \n   - Conducts user research and testing, develops wireframes and task flows based on user needs.\n   - Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming, and web technologies.\n   - Works with cross-functional teams including engineering, product management, and user research.\n   - Chooses and implements the best design techniques and tests for usability.\n   - Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.\n   - Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.\n   - Creates simple prototypes that convey the intent of initial ideas and thoughts.\n   - Understands the user and business needs and transforms them into a digital experience.\n   - Creates sitemaps and determines the information architecture, makes wireframes, and prototypes.\n   - Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.\n   - Provides specialized consulting, analytical, and technical support.\n   - Exercises judgment to identify, diagnose, and solve problems within given rules.\n   - Works independently and regularly handles non-routine situations.\n   - Broader work or accountabilities may be assigned as needed.\n   - Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role.\n\n### Qualifications\n\n- Foundational level of proficiency in:\n  - User Interface Design.\n  \n- Intermediate level of proficiency in:\n  - Design Pattern/(User Behavior).\n  - Imaging Tools.\n  - Web Analytics.\n  - Media Content and Graphic Designs.\n  - Emotional agility.\n  - Adaptability.\n  - Verbal & written communication skills.\n  - Collaboration & team skills.\n  - Analytical and problem-solving skills.\n  - Data-driven decision making.\n\n- Advanced level of proficiency in:\n  - Business Requirements Definition, Analysis, and Mapping.\n  - Accessibility.\n  - Responsive design.\n  - Storytelling.\n  - Usability Evaluation.\n  - Design Thinking.\n  - Human Centricity aspects.\n  - User Experience Design.\n  - User Research.\n  - Customer Centricity.\n\n- Typically between 5 - 7 years of relevant experience and post-secondary degree in the related field of study or an equivalent combination of education and experience.\n- Deep knowledge and technical proficiency gained through extensive education and business experience.\n\n### Salary\n$75,900.00 - $141,900.00\n\n### Pay Type\nSalaried\n\n### About Us\nAt BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\n\nAs a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset.\n\nBMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\n\nNote to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.",{"title":5,"description":339},"job-listing/bmo-manager-user-experience-design-management-27-jun","AET3Whwn4VmzGcMpm-f1IE8DgxBhWDe_zRvNsEok19k",1782607060021]