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AT&T are hiring a

Lead UX Designer

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

A Lead UX Designer plays a pivotal role in shaping user experiences for experience layer tooling for internal personas. This position involves leadership, strategic thinking, and hands-on design work to create user-friendly, innovative, and accessible solutions that align with business goals. Below is a detailed job description for this role:

As a Lead UX Designer, you will be responsible for leading the design and development of user-centered experiences across multiple platforms. You will collaborate with cross-functional teams and leverage industry best practices to create cutting-edge solutions that enhance user satisfaction and drive business success. You will also act as a thought leader and advocate for design excellence within the organization.

What you’ll do

Strategy & Leadership:

  • Define and implement a UX vision and strategy that aligns with business objectives and customer needs.
  • Advocate for user-centered design principles and accessibility across all projects.
  • Partner with stakeholders (Tech Product Owners, Developers, Researchers) to ensure designs meet business goals and technical constraints as part of solution development.

Research & Analysis:

  • Conduct user research through interviews, surveys, focus groups, and usability testing to understand target audiences.
  • Analyze behavioral data and user feedback to inform design decisions.
  • Identify and prioritize opportunities to improve existing user experiences.

Design & Architecture:

  • Design design thinking workshops to explore how to create transformational experiences.
  • Bridge the evolving landscape of platform, GenAI and Agentic experience design, as you partner with the Platform Transformation and AT&T Business Agentic Foundry teams.
  • Architect information hierarchies, navigation structures, and workflows to optimize usability.

Collaboration:

  • Partner with business partners and technical product owners to ensure seamless implementation of designed experiences as part of capability product development.
  • Work closely with cross-functional stakeholder teams to define project scope and timelines.
  • Present designs and articulate design decisions to leadership and stakeholders.

Innovation:

  • Stay up-to-date with industry trends, emerging technologies, and best practices.
  • Experiment with new tools and methodologies to improve design processes.
  • Drive innovation in user experience by exploring creative solutions to complex problems, particularly in the area of AI tools.

What you’ll need

  • 5+ years of experience in design thinking and UX/UI design.
  • Proven track record of designing successful experience designs that cross multiple platforms.
  • Technical Skills:
    • Proficiency in design tools (e.g., Figma/Fig Jam, Mural, Miro, Sketch, Adobe XD).
  • UX Expertise:
    • Deep knowledge of user research methodologies, usability testing, and data analysis.
    • Expertise in information architecture, interaction design, and visual design.
    • Familiarity with accessibility standards and inclusive design.
  • Soft Skills:
    • Exceptional communication and storytelling skills to convey design ideas effectively.
    • Strong problem-solving abilities and critical thinking.
    • Leadership skills to inspire and guide cross-functional teams.

Education

Bachelor’s or Master’s degree in Management Information Systems (MIS), UX Design, Human-Computer Interaction, Graphic Design, or a related field.

What you’ll bring

  • Experience working in Agile or Lean environments.
  • Certifications in UX or Design Thinking methodologies.

Key Attributes

  • Visionary Mindset: Ability to think strategically and define long-term UX goals.
  • Empathy: Deep understanding of user needs and behaviors.
  • Collaboration: Strong team player who thrives in cross-functional environments.
  • Adaptability: Ability to pivot designs based on evolving business requirements or user feedback.

Our Lead UX Designer earns between $143,800 - $215,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Weekly Hours

40

Time Type

Regular

Location

Dallas, Texas

Salary Range

$128,400.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.