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Amazon are hiring a

Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team

Join our UX Design organization within AWS Platform Operations & Tooling

Where were building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence.

Key job responsibilities

  • Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration.
  • Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders.
  • Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives.
  • Drive alignment across UX design, engineering, product management, data science, and business stakeholders.
  • Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency.
  • Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs.
  • Support proof-of-concept development and validation for new CX AI capabilities.

A day in the life

  1. Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans.
  2. Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines.
  3. Communicate clearly and effectively to executive management on plans, status, and critical issues.
  4. Partner as a technical liaison between UX, product, and engineering teams.

Basic Qualifications

  • 7+ years of working directly with engineering teams experience.
  • 5+ years of technical product or program management experience.
  • 3+ years of software development experience.
  • 5+ years of technical program management working directly with software engineering teams experience.
  • Experience managing programs across cross-functional teams, building processes and coordinating release schedules.

Preferred Qualifications

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
  • Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
  • Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.

Amazons Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Our inclusivity

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

Salary and Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.