Amazon are hiring a

Senior UX Manager, Selling Partner User Experience

Amazon is seeking a creative, thoughtful and customer-obsessed Senior UX Manager

Amazon is looking for a strategic design leader to help define the future of Selling Partner Experience. This role involves defining and championing scalable company-wide experiences, services, and tools that cater to a diverse global selling partner landscape.

The ideal candidate should have:

• Deep expertise in experience design, design systems, and enterprise software.
• A proven track record of leading large-scale UX initiatives that drive measurable business outcomes.
• The ability to partner with senior stakeholders to translate complex business requirements into user-centric solutions.
• Experience in building and mentoring high-performing design teams.

You should excel in strategic thinking and storytelling, demonstrate sophisticated design solutions through your portfolio, and possess a leadership style that balances vision with pragmatism. Passion for solving complex problems at massive scale through innovation, creativity, and attention to detail while maintaining a human-first approach is essential.

Key attributes for success in this role:

• Empathetic leadership prioritizing team success.
• Proven coaching and mentoring abilities for highly motivated designers.
• Excellent creative problem-solving skills and the ability to work through ambiguity.
• Capability to set up structure to meet long-term business goals.
• Experience working with established e-commerce partners to align selling experiences with Amazon solutions.
• Strategic management and influencing teams to achieve success.

Team Overview

The team consists of UX Designers, Visual Designers, Design Technologists, and Program Managers, collaborating with various teams to deliver innovative seller-facing experiences across stores worldwide.

As a Senior UX Design Manager, you will lead a team of individual contributors across disciplines to support a suite of products used by Selling Partners (SPs) daily. You will be responsible for:

• Defining the end-to-end seller experience vision.
• Ensuring delivery across your team.
• Driving clarity in complexity, reducing bureaucracy, and removing blockers.
• Setting the CX bar for the organization.
• Championing continuous innovation and improving seller experiences.

Key Job Responsibilities

• Serve as a role model, mentor, and motivator.
• Invest in growing people, developing talent, and creating an inclusive and inspiring environment.
• Utilize deep expertise in various facets of UX design (interaction models, prototyping, visual and motion design, IA, and design systems).
• Drive consensus on design decisions through usability heuristics and data.
• Prioritize effectively, using data to inform decisions and seek input for alignment.
• Collaborate with product and business partners to develop a shared vision and design experiences that meet those objectives.
• Navigate from ambiguity to clarity, proactively planning and looking ahead.
• Communicate empathy for the end user and align cross-functional peers on similar goals.
• Develop processes that drive quality and efficiency for designers.

A Day in the Life

Amazon's Selling Partner Business includes various teams that support selling partners who supply products and services on Amazon's stores. “Selling partner” encompasses all non-Amazon entities that sell or supply on Amazon's platforms, including both retail vendors and sellers.

We take pride in helping selling partners succeed, requiring smooth and hassle-free experiences for both sellers and customers.

Basic Qualifications

• 12+ years of design experience.
• 7+ years leading multi-discipline Design teams (visual design, interaction design, user research, etc.).
• Experience leading design teams of 5 to 10 or more direct reports.
• Experience delivering experiences from end to end (user flows, wireframes, high-fidelity visuals).

Preferred Qualifications

• Experience presenting to and advising senior leaders outside of design.
• Experience managing teams and collaborating with partners across multiple time zones.

Equal Opportunity Employment

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application or hiring process, please visit the Amazon Jobs website for more information.

Compensation

The base pay for this position ranges from $162,300/year in the lowest geographic market to $268,400/year in the highest. Pay is based on several factors, including market location and job-related knowledge, skills, and experience. Amazon offers total compensation, including equity, sign-on payments, medical, financial, and other benefits.

This position will remain posted until filled. Applicants should apply through our internal or external career site.