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Amazon are hiring a

Senior UX Designer, AWS Support

We're looking for a talented, passionate User Experience Designer

to help us reinvent cloud operations with AI-powered solutions and set a new industry standard for support. The ideal candidate is comfortable with complexity and solving hard problems. They have experience in enterprise products and have strong ideation skills, holistic systems thinking, deep attention to detail, with a passion for making difficult tasks into simple delightful experiences.

Key job responsibilities

Our team is looking for high-performing design leaders to drive both big-picture vision and fast-paced execution, delivering near-term results while exploring future opportunities. In this role, this UX designer will work closely with UX Research as well as Product and Engineering partners. Collaboration and product ownership is essential, as well as being a great communicator, who can tame ambiguity and create alignment among stakeholders. In this role you will help create AI-powered solutions for AWS customers to help simplify cloud operations and accelerate their success.

About the team

AWS Support is revolutionizing cloud operations through AI innovation, developing intelligent solutions that anticipate and resolve customer needs. We help customers adopt, optimize, and operate AWS at scale through our technology and expertise. Our team manages essential customer-facing platforms including Personal Health Dashboard, AWS Forums, and Support Center. As a strategic partner in customers' AWS adoption journey, we drive both customer success and direct revenue growth.

Basic Qualifications:

  • 8+ years of industry experience as a user experience designer, interaction designer, information architect, or similar design-related role.
  • Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
  • Experience working in a collaborative team and working directly with developers for implementation of designs.
  • Bachelor's degree in design / human-computer interaction (HCI), or equivalent years of experience.
  • Professional proficiency in high-fidelity mockup and prototyping tools such as Figma or equivalent.
  • Portfolio of work demonstrating breadth and depth in UX and visual design. This should also include approach and process.

Preferred Qualifications:

  • Experience with UX design of complex workflows.
  • Excellent verbal communication and presentation skills for technical and business executives internally and externally.
  • Experience with design for business and engineering customers.
  • UX design experience across global markets.
  • Experience working with enterprise design systems.
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment.
  • Experience working with distributed teams.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our employee benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site.